Collection Specialist-February 10th Start- Must Live in NY

About Navient
Navient, (Nasdaq: NAVI) and subsidiary companies, provide technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.

Pioneer Credit Recovery, Inc.® (Pioneer) is a national leader in the collection industry providing collection services on defaulted debt. Headquartered in New York, Pioneer employs more than 1,000 professionals and is the largest private sector employer in Wyoming County, New York. Pioneer also has offices located in New Jersey. Pioneer maintains partnerships with federal and state clients as well as guarantee agencies. Pioneer provides its clients with quality results, experience, leadership, and technology, including state-of-the art infrastructure, telecommunications, and collections systems, ensuring the best the industry has to offer.

The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations

This position is a work from home role in NY or onsite in Arcade, NY

$16/hour

Monthly bonus potential

$1 extra/hour for bilingual (fluent in Spanish & English) skill set

Training Schedule
Virtual Training Hours (first week of employment)

Monday - Friday, 8-5 pm EST

Regular Schedule:

Monday-Friday. No Weekends

Must be available between the hours of 8 AM-12 AM EST. Schedule to be determined based on business needs.

** Hours subject to change depending on business needs.

Communicate with debtors in regard to the repayment of their delinquent debt.

• Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken – specified by line of business)
• Make required number of phone calls daily as determined by management
• Profile debtors and obtain financial information. Update demographic and financial information on each call.
• Negotiate the best possible arrangements
• Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
• Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.

Perform skip tracing to locate debtors.

• Use skip-tracing tools to locate the debtor in the most efficient manner
• Locate required number of skip accounts as determined by management
• Effectively communicate with third parties to obtain location information
• Profile accounts that are determined unlocatable or exhausted

Ensure all accounts are worked within client standards and Federal Regulations.

• Maintain specified file of accounts per client standards
• Work within FDCPA, state regulations, department/division & DMO Compliance Policies
• Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications

Maintain continuing education, training in industry career development

• Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
• Attend training sessions as directed by management
• Integrate information obtained through training sessions and policy changes immediately into daily routine

MINIMUM REQUIREMENTS:

• High School diploma or equivalent
• 1 year of experience in a collection, customer service, telemarketing or sales
• High speed internet access (Minimum 10MB upload speed, 100MB download speed)
• Private workspace or home office free of distractions and outside noise
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• Landline phone or cell phone
• Must live in NY near Horseheads offices for in office, or remote.

PREFERRED QUALIFICATIONS:

• Bilingual (fluent in Spanish & English)
• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem-solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player