System Specialist IT

Navigator Credit Union is currently recruiting for a full time System Specialist If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

ROLE: 

· Under the general direction of the Systems Team Lead, perform the routine duties of running and maintaining the assigned technology systems of the company. This may include the functions of the Core and its peripheral components, telephone communications systems, business unit centric software solutions, such as loan origination and account origination software, automation software, mortgage origination and servicing software, and future technologies. Coordination of system functions must comply with company's policies and procedures and when required, government regulations. This position also provides second level support for the IT Help Desk during normal business hours, some select Saturdays and may rotate after hours support with other IT staff. 

DESCRIPTION OF DUTIES: 

· Performing required functions and processes associated with Month-End, Quarter-End and Year-End processing.

· Assessing the assigned systems currently in place, recommending solutions for improvement and working with stakeholders to implement approved recommendations.

· Resolving technical problems as they arise.

· Informing stakeholders about issues with the current technical solutions.

· Assessing the business impact that certain technical choices have.

· Configuring and maintaining the assigned systems, system software, and applications.

· Ensuring data is stored securely and backed up regularly.

· Diagnosing and resolving hardware, software, networking, and system issues when they arise.

· Monitoring system performance to ensure everything runs smoothly and securely.

· Researching and recommending new approaches to improve the assigned systems.

· Providing technical support when requested.

· Documenting any processes that employees need to follow in order to work successfully within designated systems.

· Coordinate the installation and testing of new products/workflows; enhancements, service packs, etc.

· Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

· Demand of myself, and others, the highest levels of integrity, leadership, accountability and teamwork.

EXPERIENCE: 

· Six months to two years of similar or related experience, including time spent in preparatory positions.

EDUCATION:  

· High School diploma or equivalent is required.

· A two-year college degree or completion of a specialized course of study in a related field preferred.

SPECIFIC SKILLS: 

· Broad knowledge of LAN/WAN equipment in an IP network topology. 

· Experience with ticket management systems.

· Knowledge of system backups and restoration protocols. 

· Extensive knowledge of Application Server troubleshooting. 

· Experience with Microsoft environments, Windows Server and Database systems. 

· Familiar with virtualization, backup, security technologies and techniques. 

· Experience with IT implementation projects. 

· Knowledge of infrastructure operations. 

· Strong analytical and problem solving skills; and broad understanding of IT concepts

ADA REQUIREMENTS:

PHYSICAL REQUIREMENTS:

· Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

WORKING CONDITIONS:

· Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

MENTAL AND/OR EMOTIONAL REQUIREMENTS:

· Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.