What are the responsibilities and job description for the Operations & Systems Engineer - OSE24-18322 position at NavitsPartners?
Job Title : Operations & Systems Engineer
Duration : 6 Months (Tentative)
Location : Quincy, MA (Hybrid)
Position Summary :
We are seeking an experienced Operations & Systems Engineer to join the Health Insurance Exchange team. This key role involves providing analytical solutions, monitoring systems, and presenting recommendations to enhance operational processes and achieve strategic objectives.
Detailed Duties and Responsibilities :
- Proactively monitor systems for availability, capacity, and performance, investigate and analyze issues, assess criticality, and report findings as required.
- Identify, document, communicate, and escalate issues to ensure timely resolution.
- Maintain acceptable levels of service performance, ensuring efficient data collection, recording, reporting, and IT process controls.
- Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.
- Create custom alerts in Dynatrace to detect performance degradation and initiate timely resolutions before user impact.
- Collaborate with technical and non-technical stakeholders, including functional experts, vendors, and architects, to resolve open issues and update ticketing systems.
- Provide technical support for daily operations and oversee production system maintenance activities in collaboration with vendors.
- Participate in the patch management process for servers, systems, and software.
- Support data updates and generate both scheduled and ad-hoc reports using SQL and other database tools.
- Develop project plans, estimate timelines, and identify key milestones for the operations team.
- Monitor, track, and complete project tasks, ensuring timely and high-quality outputs tailored to stakeholders’ needs.
- Implement best practices to enhance operational efficiency.
- Manage PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
- Oversee user access requests for databases, monitoring tools, and other systems.
- Manage the digital certificate update process in coordination with vendors.
- Maintain the software inventory, including tracking versions and planned updates.
- Develop advanced presentations using PowerPoint, Excel, and other tools.
- Adhere to organizational policies, procedures, and standards.
Preferred Qualifications :
Education and Experience :
