What are the responsibilities and job description for the Service Desk Analyst - SDA25-18951 position at NavitsPartners?
Job Title : Service Desk Analyst
Duration : 3 Months (with possible renewal)
Location : Boston, MA (Onsite)
Job Summary :
We are seeking a skilled Service Desk Analyst to provide IT support and contribute to the organization's technical operations. As the first point of contact for technical issues, the Service Desk Analyst will handle hardware and software troubleshooting, user onboarding and offboarding, and assist with maintaining seamless IT operations. This role is vital to enhancing overall productivity and success.
Key Responsibilities :
- Act as the first line of contact for technical support inquiries, ensuring timely resolution or escalation of reported issues.
- Diagnose and troubleshoot Tier 1 hardware, software, and network issues, providing guidance to end-users.
- Maintain accurate incident records in the ticketing system, documenting solutions and escalating unresolved issues to Tier 2 / 3 support teams.
- Manage IT-related tasks for employee onboarding and offboarding, including account provisioning and hardware setup or recovery processes.
- Collaborate with internal teams and external vendors to minimize downtime and ensure smooth operations.
- Monitor infrastructure performance and identify areas for improvement.
- Develop and contribute to team documentation, including knowledge base articles and IT procedural guides.
Required Qualifications :
Preferred Qualifications :
Minimum Entrance Requirements :
Applicants must have at least :
B) At least one year of work with a primary focus on computer systems analysis,
