What are the responsibilities and job description for the Service Desk Specialist - Healthcare IT Support - NYCTHERP position at NavitsPartners?
Service Desk Specialist - Healthcare IT Support
Job Summary:
Provide responsive and effective technical support to healthcare professionals, ensuring timely resolution of system issues. Maintain detailed records of activities while delivering exceptional customer service in a high-pressure, SLA-driven environment.
Responsibilities:
- Respond to support tickets promptly, adhering to SLA escalation procedures.
- Document activities and interactions in detail within the support system.
- Provide superior customer service to internal and external stakeholders.
- Troubleshoot and resolve issues related to imaging and hospital information systems.
Qualifications:
- Experience in a hospital setting or supporting radiologists required.
- Familiarity with systems such as IIS, HIS, PACS, EPIC, or Athena.
- Ability to type at least 40 words per minute.
- Prior experience in a service desk environment is highly desirable.
