What are the responsibilities and job description for the PROJECT MANAGER position at Navtech, LLC?
Job Details
Project Manager to lead the coordination and implementation of a new vendor platform. This role requires strong project management, stakeholder engagement, and technical coordination skills to ensure a smooth onboarding process. The Project Manager will work closely with the vendor, stakeholders, and agency leadership to facilitate integration efforts, address technical challenges, and maintain clear communication throughout the process. Given the variety of systems in use across different stakeholders, including both widely adopted and homegrown solutions, this position demands adaptability and problem-solving skills to support a diverse range of technical environments. Success in this role will require proactive planning, risk mitigation, and collaboration to ensure all stakeholders can effectively interface with the new platform.
Job Duties & Responsibilities:
- Serve as the primary point of contact between client and the vendor during platform onboarding.
- Work closely with the vendor to ensure a structured and phased rollout across all participating counties.
- Assist the vendor in gathering requirements, troubleshooting, and refining processes for county onboarding.
- Coordinate with stakeholders, ensuring clear communication and alignment of expectations.
- Identify and document key contacts, technical resources, and system capabilities as needed.
- Conduct regular meetings, workshops, and status updates with all representatives to track progress.
- Support stakeholders in integrating with the new platform, which may involve uploading files, configuring settings, or using APIs.
- Work with stakeholders to understand their existing systems.
- Liaise with technical teams to ensure data formats, transmission methods, and security protocols align with project requirements.
- Develop and maintain a detailed project plan, ensuring tasks, timelines, and milestones are met.
- Track and mitigate risks, escalating issues as needed to maintain project continuity.
- Coordinate testing, training, and knowledge transfer activities for users.
- Maintain comprehensive documentation of onboarding processes, technical workflows, and county-specific configurations as needed.
- Provide regular reports and updates to agency leadership on project status, risks, and key decisions.
- Capture lessons learned throughout the project.
- Act as a liaison between stakeholders and the vendor to resolve onboarding challenges and technical issues.
- Facilitate troubleshooting sessions and document resolutions for recurring issues.
- Assist in ensuring compliance with OAG IT security and data governance policies.
- Develop clear communication plans to keep stakeholders informed of project changes and expectations.
- Support stakeholders in adapting to new processes and ensuring minimal disruption to their operations.
Provide training and reference materials as needed to support successful adoption.
