Demo

Google Contact Center Specialist

Navtech
Atlanta, GA Full Time
POSTED ON 3/18/2025
AVAILABLE BEFORE 4/14/2025

Job Description :

Job Title : Google Contact Center Specialist

Location : Atlanta GA -Day 1 Onsite

Duration : 6 Months

Minimum Qualifications :

  • Good knowledge of the Google Contact Center AI solution
  • Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
  • Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL, or NLP
  • Excellent command over spoken, written, and business communication skills
  • Should have undergone Google's Cloud Fundamentals : Core Infrastructure Course

Job Requirements :

  • Can configure, set, administer, and customize the CCAI solution per custom requirements
  • Experience in delivering complex AI (or) DA projects
  • Experience coding using one or more languages such as Python, Scala, Java, and Go, combined with DataStructures, algorithms, and software design
  • Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
  • Knowledge of data flow and dialog flow in CCAI applications
  • Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
  • Implementation of chat virtual agent
  • Implementation of voice virtual agent
  • Integrating agents with third-party applications, data sources, API, etc
  • Deep knowledge of options for storing parameters and fulfilling user requests
  • Knowledge of taking actions with fulfillment
  • Testing and Logging
  • Knowledge of how to draw insights from recordings
  • Environment Management
  • Identification and implementation of best practices for the design and deployment of virtual agents
  • Identify key aspects, such as security and compliance in the context of contact centers
  • Knowledge of methods of compliance with Federal Regulations
  • Miscellaneous Requirements - Good to have :

  • Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
  • Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
  • Workflow-based implementation and understanding of multiple business domains or processes
  • Thanks for your valuable time!!!

    Best Regards,

    Kevin Smith | PH : 1 224-296-3545 | kevin@navtechusa.com| kevinsmithrecruiter2015@gmail.com

    Talent Acquisition Lead |NAVTECH INC |www.navtechusa.com

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