Assistant Manager, Communication & Engagement

Overview

To assist in developing strategic and dynamic communications, publications, and engagement activities on strategy, enterprise initiatives, and Navy Federal policies. Support executive leadership by creating relevant and audience-focused communications and publications with a clear, concise message. Maintain department-wide voice and branding while ensuring team customizes communications for audience. Oversee team to support senior/executive leadership presentations and reporting for timely, consistent deliverables for senior executives and governing groups. Lead Communications and Engagement team to optimize execution of deliverables and analyze team member feedback on engagement activities, communications, and publications.

Responsibilities

• Develop and execute integrated communication plans to help drive success and enterprise-wide awareness by partnering with Human Resources, ISD, President & CEO's office, etc.
• Serve as primary POC and SME for internal and new external communications projects
• Assist Manager to initiate, plan, develop and implement strategies selected to broaden the organization's presence and base of support through issue education, advocacy campaigns, audience focused initiatives, and broader communications needs
• Initiate communication plans and innovations that grow partnerships/ leading execution of those plans in the form of sponsored technology events
• Establish clear internal guidelines & engagement policies to gather relevant metrics to tune the effectiveness of the communication strategy. Review & revise quarterly
• Develop enterprise wide, technology focused, collaborative groups to kick off/establish recurring tech summit for Hackathons
• Lead a fully integrated internal and digital communications platform that reflects the Navy Federal business strategy and innovation, values, community presence, recruiting and inclusion initiatives across its website, intranet, and social media channels
• Ensure alignment with brand/department tone of voice and visual identity to promote a singular and unified expression for all deliverables across the enterprise
• Provide strategic guidance and direction to internal division/department leaders around communication strategies and initiatives
• Prioritize the use of multiple digital communication platforms to engage, educate, and gain insights from your community
• Proactively manage change and utilizes data and analysis to determine feasibility of implementing new initiatives
• Develop and stay abreast of relevant industry standards pertaining to communication and change management/awareness; type of events, best practices, business processes
• Partner with ISD to support communication teams cross functionally; collaborates with stakeholders to provide presentations/updates, to include executive leadership overviews
• Develop communication strategies utilizing communication technologies and platforms
• Provide communication support at the executive/management council level; videos and presentation material
• Oversee development and execution of large internal events and Town Halls
• Support department annual awards programs via strong writing and editing skills
• Perform other duties as assigned

Qualifications

• Extensive experience in leading, planning, organizing, directing and controlling a large multi-function business operation
• Extensive experience with member service operations to include designing and implementing effective member service strategies and activities
• Extensive project management process and methodologies experience to ensure digital content communications remain on schedule and are delivered as planned
• Extensive knowledge of contact center operations to include training and developing staff, quality assurance, problem resolution and member relations
• Ability to manage multiple activities simultaneously and achieve desired results
• Ability to develop strategies to address highly complex and sensitive business issues
• Understanding of and experience with the automated systems used in managing the contact center
• Excellent verbal, written and interpersonal communication skills to manage, direct, persuade, negotiate, motivate and present findings and conclusions
• Experience with change management processes that demonstrate skills in producing results and achieving objectives consistent with the strategic objectives of an organization
• Excellent consulting, problem solving and analytical skills
• Bachelor's degree in Business Administration, Management, Communication or related field or equivalent combination of education, training and experience

Desired Qualifications

• Experience in multi-channel communications, including events, digital, and social media.
• Knowledge of NFCU operations, processes and procedures
• Working knowledge of Navy Federal policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives* Collaborate skills with counterparts at all corporate groups/divisions, and other Communication stakeholders to develop and distribute messaging appropriate for internal audiences and external audiences

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Ln, Vienna, VA 22180 | 141 Security Dr Winchester, VA 22602 | 5550 Heritage Oaks Dr, Pensacola, FL 32526

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