What are the responsibilities and job description for the Vendor Management Specialist position at Navy Federal Credit Union?
YOUR LIFE'S MISSION: POSSIBLE
You have goals, dreams, hobbies and things you’re passionate about.
What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.
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Basic Purpose
Responsibilities:
- Drive vendor relationship improvement through data analysis, cross-functional collaboration, and project support
- Support implementation, enforcement and continuous improvement of Vendor Management policies, procedures and guidelines
- Review and audit vendor documents to ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
- Evaluate and interpret vendor documents to determine acceptability based on business unit needs and industry standards
- Collaborate with Internal Audit, Compliance, and business units to ensure periodic risk assessments are completed, documented, and recommendations implemented if necessary
- Interact with internal and external customers to resolve issues
- Ensure vendor relationships have metrics to evaluate performance and adherence to SLAs using surveys and scorecards
- Maintain records of qualified vendors for services within assigned area of responsibility; escalate vendor risk and compliance issues to the appropriate entity
- Serve as liaison between Vendor Management team and business units
- Resolve contractual and interpretive differences between vendors and business units
- Inspect deliverables, budgets and financial statements, applicable license requirements, insurance, etc., to ensure vendors maintain key service provider status
- Research and evaluate vendors and recommend new vendor relationships
- Create procedural documentation and job aids for utilization by business units
- Maintain knowledge of applicable federal and state laws, rules, regulations, and NFCU policies and procedures
- Assist with preparing vendor documents and reports
- Perform other duties as assigned
Qualifications:
- Exposure to vendor management, contract management, risk management, audit and/or compliance
- Familiarity with applicable federal and state laws, rules and regulations
- Familiarity with banking/financial industry trends, products and services
- Exposure to working with all levels of staff, management, stakeholders, vendors
- Exposure to managing multiple priorities independently and/or in a team environment to achieve goals
- Basic skill exercising initiative and using good judgement to make sound decisions
- Basic research, analytical, and problem solving skills
- Basic skill maintaining accuracy with attention to detail and meeting deadlines
- Basic skill communicating with all levels within an organization
- Basic organizational, planning and time management skills
- Basic skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and
- Basic skill interacting tactfully and effectively in difficult situations
- Basic skill building relationships through rapport, trust, diplomacy and tact
- Exposure to collaborating across organizational boundaries and building partnerships across various functions
- Exposure to evaluating and examining policies, procedures, business documents, IT Security, and regulatory
- Ability to work independently and in a team environment
- Basic verbal and written communication skills
- Basic database, word processing, and spreadsheet software skills
- Desired – Bachelor's degree in Business Administration, or related field
- Desired – Familiarity with NFCU products, services, programs, policies and procedures
- Desired – Familiarity with NFCU operating systems: Unifi, Lotus Notes, eClient, UAD, etc
- Desired – Significant experience in the insurance and/ or investments industry
- Desired – Significant experience exercising thought leadership and autonomy in a complex role
- Desired – Significant experience specifically handling external vendor relationships for multiple contacts
Hours: Monday – Friday, 8:00AM– 4:30PM
Location: Near a main campus in Vienna, Pensacola, Winchester or San Diego. Partial telework is an option for this role but not full-time remote work.
Salary Range: $20.00 - $40.00 - Pay and grade level to be informed by the selected candidate's qualifications.
Equal Employment Opportunity
Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability
COVID-19 Vaccine Information
As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.
Disclaimer
Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.
Bank Secrecy Act
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
