What are the responsibilities and job description for the Client Services Coordinator position at Naylor Association Solutions?

Overview

Naylor Association Solutions is a dynamic, industry-leading organization dedicated to building stronger associations by delivering a combination of member engagement and revenue-generating solutions. Our solutions span all major functional areas, including publishing and communications, trade shows and events, software and web development solutions, e-learning solutions, and association advising services.

WJ Weiser, a wholly owned subsidiary of Naylor Association Solutions, has been a leader in the business of growing and developing associations since 1988. We currently manage over 90 organizations and events on regional, national and international levels. Weiser is the ideal place to take your association management career to the next level.

We are seeking a dynamic professional looking to provide excellent customer service to our medical specialty client groups. The ideal candidate would have a can-do attitude and demonstrate the ability to handle a variety of tasks. This position supports company growth and offers potential for career advancement within a growing client services business. While this position does have reception responsibilities, the primary focus would be to provide client callers with solutions for their inquiries. This role would also provide administrative support to the senior leaders. Strong customer service skills are essential to work with our 90 client associations.

This role is performed onsite Monday through Friday in our new Schaumburg, Illinois offices.

Responsibilities

I. Receive / answer incoming requests

Answer multiple phone lines and assist incoming callers

Carefully screen calls to ensure complete understanding. Provide clients with solutions via phone / email, transferring all calls when appropriate to the correct internal contact.
Ensure follow-ups are being provided for clients that are waiting for assistance.
Take dues payments, meeting registrations, membership applications, and information updates.
Email / fax receipts, CME credit and publications requests.
Respond to all inquiries submitted electronically through individual society websites.

II. Reception

Greet all visitors in a professional and friendly manner.

Receive and notify incoming deliveries to their recipients.

Contact associates when their scheduled guests have arrived.

III. Assistance for client matters in all departments includes but is not limited to :

Support for Association Management and Meeting Planning :

Day to day support of WJW team members with client needs to include a variety of tasks including meeting logistics, correspondence, social media needs, etc.

Special projects, requests, and other duties as needed.

Qualifications

Bachelor’s degree in business, Communications, or a related field preferred.

2 years of experience in general office administration or recent graduates with some related office experience.

Demonstrated general office experience and bookkeeping / accounts payable experience.

Excellent verbal and written communications skills.

Strong problem-solving abilities and a proactive approach to challenges.

Ability to manage multiple tasks and prioritize effectively.

High level of emotional intelligence and interpersonal skills.

Proficient in using Microsoft Office Suite and ability to quickly learn new software as the role requires it.

Ability to work independently; self-starter willing to take on a variety of tasks with enthusiasm.

Personal attributes :

Detail-oriented with strong organizational skills and conscientious of timelines and deadlines.

Adaptable and flexible – demonstrates the ability to quickly adjust to new and changing situations.

Strong team player with a can-do attitude and willingness to jump in wherever support is needed.

Committed to providing exceptional client service.

Problem-solving abilities to support staff and clients – resourceful and innovative in addressing challenges as they arise.

Thrives in a fast-paced environment.

Naylor Association Solutions is an equal opportunity employer and is committed to hiring a diverse workforce.

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Client Services Coordinator

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