Manager, End User Computing (Windows)

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBCUniversal is seeking a highly skilled Manager of End User Computing Engineering to lead a team dedicated to managing and evolving the Windows endpoint computing environment. This individual will be instrumental in driving key projects, improving operational support, and enhancing system reliability across a large-scale infrastructure

This individual will be responsible for managing and supporting the enterprise Windows workstation environment, which includes :

• Lead team members on diverse endpoint computing projects and initiatives that enhance efficiency and user experience.
• Collaborate with application and business technology teams to support their hosted application or desktop platforms, ensuring seamless integration and optimal performance.
• Automate requests, builds, and provisioning processes to streamline Windows environment management.
• Improve patch and vulnerability compliance across the entire workstation ecosystem, aligning with security best practices.
• Drive operational support enhancements, improving request handling and support processes for Windows systems.
• Oversee problem management activities, providing tier-three support for escalated issues and ensuring timely resolution.
• Provide hands-on training and support to operations and engineering staff as required.
• Leverage expertise in OS and application troubleshooting to address internal and external escalations effectively.
• Proven experience leading and mentoring teams in end-user computing engineering.
• Ability to identify, plan, and drive projects that improve system performance and enhance the user experience.
• Strategic mindset with a focus on continuous improvement in system health, compliance, and operational support.

Qualifications

Basic Requirements :

Desired Characteristics :

Additional Requirements :

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range : $145,000 - $175,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilityS[redacted].

Salary : $145,000 - $175,000