What are the responsibilities and job description for the Customer Service Representative Peacock position at NBCUniversal?
Introducing Peacock NBCUniversals new streaming service that combines timeless shows and movies exclusive originals kids programming and current hits with timely news sports and pop culture. All together. All in one app.
With our successful launch in 2020 we are building a worldclass team of smart hungry and fearless professionals who are energized by the possibility of working at the epicenter of content technology and culture. Join us if you would like to be a part of this exciting initiative.
We are seeking Customer Service Representatives for our Peacock customer support team. As a Customer Service Representative you will be the first point of contact for Peacock viewers via social platforms chat email and more.
Job Duties
- Providing customer service support for viewers through various channels such as social media phone email and chat.
- Expert in managing social media platforms in crafting creative responses both publicly and privately to our customers.
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Serve as the front line of technical issues outages and escalations for broadcast viewing or digital streaming.
- Become an expert in all Peacock platforms including but not limited to : mobile application website TV apps and devices and TV broadcast.
- Troubleshooting technical issues on a variety of device applications to ensure seamless streaming and viewability.
- Maintain accurate and uptodate account and billing information of customers through CRM and billing software.
- Participate in efficient daily workflow processes using operational metrics to gauge performance and ensure timely service
- Participate in a quality program to certify that a high level of accuracy and customer support are consistently being delivered utilizing NPS as the primary driving metric
Qualifications : Basic Qualifications
Additional Job Requirements
Desired Qualifications
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
Remote Work : Employment Type :
Fulltime
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Vacancy : 1
