What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Peacock Ford?
Customer Service Representative
Peacock Ford is seeking a friendly and professional individual to join our team. The ideal candidate will be an integral member in developing a rapport with customers and future customers with the ability to communicate efficiently via phone and e-mail.
Skills and Qualifications:
Must be reliable to work in person (Monday -Friday 8:30-5)
Bilingual a Plus
Answer incoming calls in polite, professional manner
Prior Automotive experience is a plus.
Phone skills
Computer literacy
Establish and maintain great customer service relationships that encourage repeat and referral business via phone and e-mail
Detailed Oriented
Strong organizational and Multi-tasking skills
Schedule Appointments-Obtaining customer information
Check open recalls
Customer follow up
Ability to work a flexible schedule, if needed
Follows all company policies and procedures
Other duties as assigned
