What are the responsibilities and job description for the Customer Service Representative position at Ritchie Bros.?
ABOUT US
The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
ABOUT THE TEAM
JOB DESCRIPTION
RESPONSIBILITIES
- Process Bidder Payments
- Contact successful bidders to advise payments, appointment booking, and pickup process.
- Track interactions relating to customer requests and proactively reports areas of customer concerns.
- Ensure confidentiality while dealing with bidders and consignors.
- Provide customers with information about upcoming auctions and auxiliary services.
- Ensure that superior customer service is delivered at all times to all customers.
- Provide additional administrative support as needed
QUALIFICATIONS
- Previous in person customer service work experience.
- Experience using computers, and the ability to learn new technology/software.
- Excellent keyboarding skills.
- A commitment to providing fantastic customer service.
- Able to work well with others and maintain a positive attitude in high-pressure situations.
- A friendly, outgoing, patient personality.
- You thrive working as part of team, pitching in wherever you’re needed most.
- You don't mind working hard, and you like to have fun
