UX Researcher, Enterprise Apps

Company Description

Our Enterprise Product organization is seeking a UX Researcher to join our team. The UX team supports product design for dozens of enterprise applications across internal business units, including content supply chain, finance, data, AI and SaaS tools.  

The UX Researcher will partner with product owners and stakeholders to define and capture actionable UX requirements for product designers. They will also work closely with designers to execute on strategy and present solutions. The ideal candidate has a proven ability to accelerate through ambiguity. They are comfortable creating (and working from) assumptions when requirements are fluid. This is non-traditional research role focused on enterprise, and does not include consumer-facing apps. 

Job Description

Responsibilities: 

• Lead and facilitate discovery with stakeholders to define actionable UX requirements for product designers 
• Produce clear, concise documentation, including: UX requirements, user flows, site maps, personas, slides, etc. to inform interaction design process 
• Conduct competitive and comparative UX research across a wide range of topics; eloquently present insights, tying directly to actionable steps to influence experience design strategy 
• Conduct UX and Accessibility audits and present findings to ensure user-friendliness and adoption 
• Actively participate in design critiques, giving and receiving feedback and providing quality control across all supported products 

Qualifications

Desired Competencies: 

• Analytical thinking: Ability to understand data and research, derive meaningful insights, and interpret for a non-technical audience 
• Effective communication: Excellent verbal, written, and listening skills for presenting research findings and collaborating with team members 
• Attention-to-detail: Keen eye for accuracy in research and documentation 

Qualifications: 

• Bachelor’s degree in UX Research or equivalent field 
• 5 years professional UX research experience with a proven track record of generating actionable insights that resulted in measurable product improvements 
• 3 years professional experience with internal enterprise applications (preferred) 
• Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development (pre and post product launch) 
• Ability to build relationships with a wide range of stakeholders, driving alignment around business needs and design strategies 
• Excellent communication skills (written, verbal, listening, interpersonal) and can present effectively to executive audiences. 
• Working knowledge of FigJam; basic knowledge of Figma  
• Familiarity with design systems, especially Material Design a big plus. Basic knowledge of Accessibility a plus. 
• A portfolio of case studies, including research projects and writing samples (please include link in application)  

Remote Workers: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $160,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].