UX Researcher, Enterprise Apps

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Responsibilities: 

• Lead and facilitate discovery with stakeholders to define actionable UX requirements for product designers 
• Produce clear, concise documentation, including: UX requirements, user flows, site maps, personas, slides, etc. to inform interaction design process 
• Conduct competitive and comparative UX research across a wide range of topics; eloquently present insights, tying directly to actionable steps to influence experience design strategy 
• Conduct UX and Accessibility audits and present findings to ensure user-friendliness and adoption 
• Actively participate in design critiques, giving and receiving feedback and providing quality control across all supported products 

Qualifications

Desired Competencies: 

• Analytical thinking: Ability to understand data and research, derive meaningful insights, and interpret for a non-technical audience 
• Effective communication: Excellent verbal, written, and listening skills for presenting research findings and collaborating with team members 
• Attention-to-detail: Keen eye for accuracy in research and documentation 

Qualifications: 

• Bachelor’s degree in UX Research or equivalent field 
• 5 years professional UX research experience with a proven track record of generating actionable insights that resulted in measurable product improvements 
• 3 years professional experience with internal enterprise applications (preferred) 
• Experience with a broad range of research methodologies, both qualitative and quantitative, across the various stages of product development (pre and post product launch) 
• Ability to build relationships with a wide range of stakeholders, driving alignment around business needs and design strategies 
• Excellent communication skills (written, verbal, listening, interpersonal) and can present effectively to executive audiences. 
• Working knowledge of FigJam; basic knowledge of Figma  
• Familiarity with design systems, especially Material Design a big plus. Basic knowledge of Accessibility a plus. 
• A portfolio of case studies, including research projects and writing samples (please include link in application)  

Remote Workers: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $160,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].