University Library Technician-Overnight Shift Supervisor

The NC State University Libraries supports and enables research and learning by providing collections, services, spaces, and technologies for the NC State community and its partners. The Libraries is committed to being a powerful competitive advantage for the university in every aspect of its mission, including attracting and retaining the best faculty and students and promoting their success. To that end, we foster a culture of creativity, diversity, and innovation. The library system consists of the D. H. Hill Jr. Library, the James B. Hunt Jr. Library, and branch libraries for design, natural resources, and veterinary medicine.

Access Services, part of the Libraries’ Student Success division, develops and implements services that connect users with experts, collections, technology, and spaces. The department manages the Ask Us service points at the Hill and Hunt Libraries, providing comprehensive assistance through multiple channels—in person, via chat, and throughout the Libraries’ spaces. Our staff excels in clear communication and problem-solving, whether helping students locate a specific resource or guiding them through technology consultations. We manage a textbook program with a copy of every required textbook and a technology lending service that includes laptops, cameras, circuit kits, virtual reality devices, and more. Access Services manages the Libraries’ 5.3-million-volume collection on open shelves and in the bookBot, as well as print and electronic reserves. Furthermore, we facilitate global knowledge exchange by borrowing additional books and articles from libraries worldwide to support the discovery and delivery of resources for the NC State community.

Responsibilities

As the Access Services Library Technician and Overnight Shift Supervisor at NC State University Libraries, you’ll be the key point of contact for overnight operations—ensuring smooth workflows, supporting patrons, and leading a dedicated team across multiple shifts and library locations. You’ll oversee high-impact services, coordinate complex projects across library locations, and enhance user experiences in a high-tech, research-focused environment.

This role requires autonomy and the ability to handle complex situations with creativity and precision. You’ll be an essential part of maintaining a high-functioning library system, ensuring services run smoothly across shifts while managing resources efficiently.

What You’ll Do

• Lead overnight operations, supervising staff and overseeing service points to ensure consistent and high-quality customer service.
• Collaborate on large-scale projects, such as shifting collections and analyzing space needs within set budget considerations, while managing deadlines.
• Evaluate services, identify trends, develop documentation, and refine workflows for greater efficiency and impact.
• Maintain and support the print and technology lending collections, ensuring functionality and accessibility.
• Recruit, train, and supervise a team of 3 full-time staff and student workers.
• Resolve computing and printing issues with creative, user-focused solutions.
• Ensure safety and security of library users and materials.
• Adapt to changing needs and contribute to improving services that enhance the user experience.
  
  

Required Qualifications

• Proven experience delivering outstanding customer service.
• Ability to communicate clearly and knowledgeably via in-person, phone, email, and online interactions.
• Ability to foster a welcoming environment of belonging for the student, faculty, staff and public visitor community at NC State.
• Familiarity with library resources and collections, with the ability to assist with research needs.
• Demonstrated ability to locate, analyze, and interpret data contained in complex online systems.
• Ability to exercise good judgement in interpreting and communicating policies and procedures.
• Ability to troubleshoot common technologies and consumer electronics (e.g., digital cameras, tablets, projectors, laptops).
• Detail-oriented with strong organizational, time management, and problem-solving abilities.
• Able to work independently and collaboratively as part of a team.
• Previous supervisory experience
  
  

Preferred Qualifications

Previous customer service experience in a library or academic environment.