What are the responsibilities and job description for the Insurance Customer Service Representative position at NCA Insurance?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order processing, returns, and complaints.
- Maintain detailed records of customer interactions and transactions through data entry.
- Ensure a high level of customer satisfaction by addressing concerns effectively.
- Utilize computer systems to track customer information and follow up on inquiries.
- Uphold company policies and procedures while delivering exceptional client services.
- Collaborate with team members to improve service delivery and resolve complex issues.
Skills
- Proven experience in customer service or call center environments.
- Excellent verbal and written communication skills with strong phone etiquette.
- Ability to type efficiently and accurately while managing multiple tasks.
- Proficiency in data entry and computer systems;
- Familiarity with Insurance Carrier Web based Platforms.Experience using Applied Systems Win Tam/EPIC
- Multilingual abilities are highly desirable to cater to diverse clientele.
- Strong problem-solving skills with a focus on client satisfaction.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in making a difference through outstanding customer service!
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: No less than 18 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Ability to Commute:
- Coram, NY 11727 (Preferred)
Ability to Relocate:
- Coram, NY 11727: Relocate before starting work (Required)
Work Location: Hybrid remote in Coram, NY 11727
Salary : $20 - $25