What are the responsibilities and job description for the Operations Manager position at NCD Dental & Vision?
Life is too short to work with jerks.
Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.
We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife and VSP. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.
If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let's drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile'.
Summary:
The Operations Manager will be the go-to leader for our operations department, driving the team forward by streaming workflows, optimizing CRM functionality, and ensuring commissions are processed with precision. If you’re a strategic thinker who loves diving into data, solving puzzles, and mastering Excel and CRM tools, this role is your chance to turn operational challenges into success stories while making a big impact on our growing team!
Essential Duties and Responsibilities:
- Oversee and manage daily operational workflows, including billing, payments, eligibility files, cancellations, and carrier data.
- Lead data analysis and ensure the accuracy and integrity of operational reports.
- Develop and implement process improvements to enhance operational efficiency.
- Manage CRM systems, collaborating with vendors to ensure optimal functionality and data accuracy.
- Supervise commission calculations, processing, and reporting.
- Provide mentorship and support to the operations team to foster growth and accountability.
- Serve as a key point of contact between operations and other departments, ensuring alignment with organizational goals.
- Establish and monitor key performance indicators (KPIs) to evaluate team performance and drive continuous improvement.
- Proactively address operational challenges and develop solutions to mitigate risks.
- Prepare and present operational reports and insights to senior leadership.
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree in business administration, Operations Management, or related field preferred; equivalent experience considered.
- Proven experience in operations management or leadership role.
- Advanced proficiency in Excel, including data analysis, pivot tables, visualizations, and formulas.
- Strong experience with CRM technologies; system administration experience is a plus.
- Demonstrated expertise in data management and reporting.
- Exceptional attention to detail and commitment to data accuracy.
- Effective communication skills with the ability to collaborate across teams.
- Strong organizational and problem solving skills with a focus on process optimization.
- Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
- Leadership experience with a proven track record of developing and managing high-performing teams.
NCD Benefits:
- Company-paid health, dental, life, and disability insurance
- 401(k) with employer match
- Opportunity for professional development
- Work from home allowance and support
- Positive work environment
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