What are the responsibilities and job description for the Accounts Receivable Specialist position at NCM Associates?
The purpose of this position is to reduce the past due percentage for the company by contacting and establishing relationships with customers in order to receive payment. This process may involve compiling customer payment histories by creating historical financial spreadsheets on customers, as well as, updating current payment information on customer accounts.
Duties and Responsibilities
Contact delinquent account customers
Document information about customer and status of collection efforts
Maintain customer account payment information
Communicate with various departments to resolve issues that may arise
Understand revenue types and cycles to answer potential customer questions
Provide exceptional customer service to internal and external customers
Apply payments to customer accounts and corrections as needed
Assist in other areas as required
Qualifications
Associates Degree
Minimum of 2 years’ business to business customer service experience.
Strong attention to detail
Good problem-solving skills
Excellent organizational skills
Experience with Salesforce preferred
Exceptional written and verbal communication skills
Professional, enthusiastic, and resourceful
While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
Must be able to answer phone and listen and speak with clients and co-workers.
The employee may occasionally lift and/or move up to 15 pounds.