What are the responsibilities and job description for the IT Support Specialist position at NCMS: National Center for Manufacturing Sciences?
Job Description
Job Description
Who we are :
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Location / Schedule : This hybrid role (3 days at the office / 2 remote days) is based out of the Ann Arbor, Michigan headquarters office.
Job Purpose :
The IT Support Specialist responds to support requests from NCMS staff. Support activities include IT hardware, software, and end-user training. Excellent communication and the ability to multitask and prioritize tasks are essential skills.
Primary Responsibilities :
- Respond to e-mail and telephone requests for computer hardware and software support.
- Perform preventive maintenance on laptops, desktops, servers, printers, mobile devices, and miscellaneous peripheral devices.
- Maintain wired and wireless network devices, including routers, firewalls and switches.
- Receive, store, log, and track hardware and software inventory.
- Install and configure Windows operating systems and applications. Troubleshoot configuration problems.
- Install, configure, and troubleshoot workstations, and peripherals. The Support Technician will ensure compliance with all software license agreements made between NCMS and other vendors for infrastructure use.
Requirements :
Position reports to the VP, IT and Data Security.
Company Description
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.
NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
Company Description
The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost. NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.
