What are the responsibilities and job description for the Executive Director, Business Operations position at NCR Atleos?
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Title : Executive Director, Business Operations
Location : Atlanta, GA (hybrid - 4 days / week onsite)
Position Summary
NCR Atleos Field Services maintains over 600,000 ATMs and installs more than 40,000 new ATMs annually across 60 countries, supported by over 7,000 field service technicians. They manage a global fleet of vehicles and a global training network and drive continuous quality and cost improvements.
Role Overview : The successful candidate will lead the continuous improvement (CI) and transformation of field service delivery, focusing on cost productivity, operational KPIs (safety, quality, delivery), process improvement and digital transformation. This position reports to the SVP, Global Field Services.
Key responsibilities include :
- Drive the transformation of Field Services into a lean, proactive, automated, AI-informed, and availability-driven operation.
- Manage a team of regional field operations leaders, consulting engineers, and project / program managers.
- Collaborate with various teams and organizations, including field services, supply chain, quality, demand planning, IT, digital transformation, customer service management, engineering, sales, product management, marketing, legal, and HR.
Impact : This business-critical role will be a key driver of customer satisfaction in Services and deliver meaningful cost productivity back to the business.
Key Areas of Responsibility :
Team & Culture
challenges historical norms
Cost Productivity
Region Operations
Bachelor's degree in business administration, operations management, engineering or a related field.
10 years' total professional experience
Leadership : strong leadership and team management skills with global awareness and cultural intelligence
Ability to travel domestically and internationally up to 10%
LI-VC1
LI-hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include :
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity / expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies : NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
