Channel Account Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Senior Channel Account Manager

Northeast USA - Virtual

Position Summary & Key Areas of Responsibility

A Channel Account Manager (CAM) is responsible for building and maintaining relationships with third-party partners, like resellers, distributors, and system integrators, to effectively sell the company's retail technology solutions through these channels, driving revenue growth by supporting partners with training, marketing materials, and sales enablement tools to reach their target customers within the retail market.

Key aspects of a Channel Account Manager role in Retail Tech:

• Partner Development:
  
  

Identifying, recruiting, and onboarding new channel partners aligned with the company's target retail customer base.

• Relationship Management:
  
  

Nurturing ongoing relationships with existing partners through regular communication, understanding their needs, and addressing any concerns.

• Sales Enablement:
  
  

Providing partners with comprehensive training on the company's retail technology products, features, and sales processes.

• Marketing Support:
  
  

Collaborating with the marketing team to develop co-branded marketing materials and campaigns targeted towards retail customers

• Performance Tracking:
  
  

Monitoring partner sales performance against targets, identifying areas for improvement, and providing necessary support to achieve goals.

• Lead Generation:
  
  

Working with partners to identify potential retail customers and generate qualified leads

• Technical Expertise:
  
  

Possessing a strong understanding of the company's retail technology solutions and how they address the specific needs of different retail segments.

Basic Qualifications

• 8-10 years prior experience in account management
• Bachelor’s Degree or equivalent work experience
• Ability to work effectively with cross functional teams and influence outcomes across different layers in the organization. Proven organizational agility
• Strong bias for action and able to prioritize effectively in times of ambiguity.
• Strong business and financial acumen
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Experience with MS Office Suite (Word, Excel, Outlook)
  
  

Preferred Qualifications

• Prior experience with NCR products preferred and knowledge of Retail Channel environment
• Experience with CRM software preferred
  
  

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”