Assistant Manager, Notice/Lien Services Group

Job Type

Full-time

Description

Job Summary: This position is responsible for overseeing the daily activities of the Account Manager(s) and/or Account Coordinator(s) & Administrative Assistant(s), ensuring accountability of work, operational procedures are followed, and departmental goals are met. This position is responsible for aligning processes to ensure operational efficiency and success.

Essential Responsibilities

• Oversee, implement, and direct the day-to-day activities of the Notice/Lien Services Group to ensure quality standards are met
• Manage all daily personnel interactions/escalations
• Collaborate with the Manager Notice/Lien Services Group to develop departmental goals based off defined metrics
• Monitor staff workload and develop operational efficiencies for greater productivity
• Ensure proper staffing levels are maintained and work closely with Manager Notice/Lien Services Group & Human Resources to interview, onboard and train new employees to the Notice/Lien department
• Support individual team members’ growth by providing training and development opportunities
• Collaborate closely with Sales, Quality, and Client Success teams to ensure output is successfully achieved, along with client expectations
• Address employee performance issues and hold staff accountable for reaching defined goals.
• Conduct performance reviews, check-ins, and departmental training as needed
• Represent the Notice/Lien department in Sales, Marketing, and IT initiatives to maximize business performance
• Collaborate with other NCS Credit departments to improve service and solve complex issues
• Work collaboratively with team members, providing honest feedback, and proposing creative solutions for leadership team consideration
• Other duties as required
  
  

Requirements

Competencies

• Excellent communication skills
• Ability to lead a team and motivate others
• Problem-solving and conflict management skills
• Ability to delegate tasks effectively
• Ability to manage multiple priorities at once
• Strong organizational skills
  
  

Education, Experience, Certifications

• Bachelor’s degree in Business Administration or related field
• 3 years of management experience