Demo

Lien to Collection Coordinator

NCS Credit
Cleveland, OH Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 5/27/2025

Job Type

Full-time

Description

Reports To : Director of Operations

Department : Notice / Lien

FLSA Status : Nonexempt

Job Summary : The Lien / Collection Coordinator is responsible for reviewing, evaluating, and preparing projects eligible for collections. This role requires effective communication and coordination with various team members within the Notice / Lien department, as well as other departments and clients, to manage lien-related activities efficiently and accurately.

Essential Responsibilities :

  • Review collection requests and provide recommendations and expectations to clients as needed
  • Gather collection documents and details including balances owed
  • Review lien documents and supporting materials and prepare concise summary for the Collection team
  • Gather necessary information and documentation of balances owed
  • Review responses from lien and bond claim services, evaluate for collection opportunities, and communicate recommendations to clients
  • Assess weekly suit deadline list to identify and act on collection opportunities
  • Educate clients on lien and bond claim recovery process, answer questions, and provide guidance on next steps
  • Other duties as assigned

Requirements

Competencies

  • Strong problem solving and critical thinking skills
  • Customer focused
  • Detail-oriented
  • Ability to multi-task & prioritize in a fast-paced environment
  • Strong verbal and written communication skills
  • Credit savvy
  • Self-starter
  • Education, experience, certifications

  • Associate's degree; Paralegal or Bachelor's degree preferred
  • Minimum (1) one year experience with NCS Credit Notice / Lien and / or Collection processes, or an equivalent combination of education and experience
  • Physical and mental demands

  • Ability to communicate effectively in person, via phone and email
  • Manual dexterity
  • Near visual acuity
  • Prolonged sitting while viewing a computer monitor
  • Frequent typing and use of keyboard / mouse
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