Operations Director / Site Leader

Overview:

NCS Global is an international supply chain solutions provider specializing in managing the end-to-end lifecycle of IT assets. They offer services such as IT asset disposition (ITAD), data destruction, and e-waste recycling. Their goal is to help organizations maximize the value of their retired IT equipment while ensuring data security and environmental compliance. NCS Global operates with a strong emphasis on sustainability and responsible recycling practices, aiming to reduce electronic waste and promote the reuse of technology. They serve a wide range of industries, providing tailored solutions to meet specific client needs.

This role provides direct and indirect supervision to subordinate managers and employees at the site. This includes long-term planning, objective setting, policy formation, interpretation and management while providing latitude and discretion to subordinates. Accountable for projects and programs at the site. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific.

Participates with other senior managers to establish strategic plans and objectives. Has overall responsibility for planning, budgeting, implementing and maintaining costs within a P&L, as well as methods and employees in a functional area. Makes final decisions on administrative and operational matters in area of responsibility to ensure achievement of objectives. Erroneous decisions will have a serious impact on the overall success of functional, division, or company operations. Directs and controls the activities of a broad functional area through several department managers.

Working with Human Resources, assigns objectives, reviews performance and approves employee compensation, coaches for improved performance. Regularly interacts with executives and/or major customers. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading other senior level managers. May represent the organization in public speaking venues and/or community events.

Detailed Description:

• Operational Management: Oversee the daily operations of IT asset disposition, data destruction, and e-waste recycling processes. Ensure all operations are conducted in compliance with company policies, industry standards, environmental regulations as well as state and federal regulations. Acts as a liaison between Corporate and the site for communicating operational initiatives, accomplishments and challenges, and develop / maintain various global databases for sharing information.
• Team Leadership: Manage and mentor a team of operations staff, providing guidance, training, and support to ensure high performance and professional development.
• Process Improvement: Identify areas for improvement in operational processes and implement effective solutions to enhance efficiency, productivity, and quality.
• Inventory Control: Manage inventory levels of IT assets, equipment, and materials. Ensure accurate tracking and reporting of inventory through effective systems and procedures.
• Client Relations: Collaborate with clients to understand their needs and provide customized solutions. Maintain strong relationships to ensure high levels of client satisfaction.
• Safety and Compliance: Ensure a safe working environment by enforcing health and safety policies and procedures. Stay up-to-date with relevant regulations and ensure the company's compliance with environmental and data security standards.
• Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of operational processes. Use data-driven insights to drive continuous improvement and growth initiatives.
• Budget Management: Oversees the development and management of operational budgets within a P&L. Monitor expenses and implement cost-saving measures where possible.
• Sustainability Initiatives: Promote and lead sustainability initiatives within the operations team. Drive efforts to reduce waste, increase recycling, and improve environmental performance.
• As with all roles, there may be other duties as assigned.

Knowledge, Skills, Competencies:

• In-depth knowledge of processes and equipment used in tech electronics manufacturing/repair, such as AMS reverse logistics, advanced exchange services, and ITAD.
• Extensive experience with leading ERP systems. Experience with implementing new ERP systems desirable.
• Comprehensive experience in World Class Manufacturing/LEAN implementation (Green or Black belt strongly preferred).
• In-depth understanding of business unit operations and how decisions impact customer satisfaction, product quality, on-time delivery, and profitability.
• Ability to coordinate a wide variety of resources to meet production metrics within a highly dynamic environment.
• Effective communication skills with a wide variety of internal and external customers.
• Ability to lead, manage, train, and motivate a diverse group of employees to achieve high production levels within tight time deadlines.
• Good understanding of IT concepts and integrated business applications.

Physical Demands:

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data. Occasional overnight travel is required.
• Above demands are carried out within the local existing Health and Safety guidelines.

Typical Experience:

• No less than 10 years of relevant experience, to include progressive leadership roles.

Typical Education:

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain or related field.
• Consideration of an equivalent combination of education and experience.

Notes:

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties are subject to change at any time.

NCS Global would like to thank all applicants, however, only qualified applicants will be contacted.

NCS Global does not accept unsolicited resumes from recruitment agencies or fee-based recruitment services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require immigration sponsorship to continue your employment with our company in the US? If you are currently in a non-immigrant status such as F-1 OPT or H-1B, you will most likely need immigration sponsorship to continue your employment. Please consider this prior to answering this question.

Ability to Commute:

• Rochester, NH 03867 (Required)

Ability to Relocate:

• Rochester, NH 03867: Relocate before starting work (Required)

Work Location: In person