What are the responsibilities and job description for the Operations Support Engineer I position at NCS Multistage LLC?
Title of Position
Operations Support Engineer I
Location
Tulsa, OK
Reports to
Senior Engineer
Overall Responsibility
Create an atmosphere to educate, train, innovate, develop, retain and motivate through supervision, leadership, and mentorship. Lead by example following company policies and procedures along with projecting integrity at all times. Maximize sales and profits by providing unmatched service to our clients.
Key areas of responsibility
- Support our HS&E program
- Provide technical support to office and field personnel
- Champion new products and technologies through field testing and development
- Champion new technical software and data collection
- Liaison with Engineering on field design and modifications
- Support Sales and Field Supervisors through application engineering
- Support manufacturing operations
- Review FSOs- Take the lead on NCRs
- Investigate and provide written reports on near miss and job problems
- Establish and maintain ongoing relationships with local clients and monitor customer satisfaction to support account retention
- Interface with clients/field service personnel directly if problem jobs occur
- Perform quality checks to ensure that procedures are followed and documented by NCS Field Supervisors
- Run/start jobs if no other field personnel are available
- Ensure compliance with local regulations and client requirements
- Successfully complete the NCS Field Training Program
- Create and Maintain equipment/field SOPs, COCs, and testing documentation.
- Coordinate international equipment fulfillment
- Assist with R&D Equipment Design and field testing
- Proficient with using CAD/PLM software such as Solidworks PDM preferred, not required
- Experience with industrial process automation preferred, not required
Qualifications
- Minimum BS Degree in engineering from an accredited college
- 2 years related oilfield experience including coiled tubing, fracturing and down hole tool operations preferred, but not required
- Proficient with Microsoft Word and Excel
- Experience with fluid pumping systems such as hydraulics/pneumatic actuators, high pressure pumps
- Experience with industrial electronics such as PLCs, micro-controllers, induction/permanent magnet motors, relays, analog/digital sensors
- Experience with industrial automation preferred, not required
- Ability to communicate effectively with Field Service Personnel, Client Representatives, and NCS management
- Programming skills: IEC 61131-3 languages or other programming languages preferred, not required
- Technical working knowledge of NCS HSE program, products and procedures
Additional Information
- FLSA Status: Exempt
- On-call 24/7 for technical reference but will require field location work as well both US Domestic and International
- Holiday and weekend work will be required at times
Core Competencies
- Teamwork/Collaboration – Able to work cooperatively with other individuals
- Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers
- Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
- Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
- Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach
- Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
- Accountability – Obligation or willingness to be answerable for an outcome
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
