What are the responsibilities and job description for the Sales Operations Coordinator position at NCS Technologies, Inc.?
Job Description
POSITION: Sales Operations Coordinator (SOC) – Client & Enterprise Systems (CES), Federal, State and Local Sales
BACKGROUND:
NCS has been providing product-based IT service solutions to Federal, military, and commercial customers since our inception in 1996. These solutions center on a wide range of hardware from end user devices, to rugged mobile computers for field operations, and networking, compute, and storage equipment for integration into military platforms. Over the years, NCS built up a substantial integration, manufacturing, quality, and logistics infrastructure. At the same time, we also developed and refined robust business practices to compete effectively in the markets that we focus on; e.g., Federal civilian agencies, all three branches of the military, the Federal, System Integrator community serving them, and private enterprises.
We recently moved into a new, state of the art 108,000 square foot facility in Innovation Park @ Prince William, Manassas, Virginia. This facility magnifies the strengths that we have gathered over the years to position us well for future growth and diversification which have been defined in our Go To Market strategy. This strategy centers on IT product-based services formulated into a number of solutions targeted at different addressable markets and charts our development trajectory for the next five years.
POSITION DESCRIPTION:
The Sales Operations Coordinator works in collaboration with other functional groups, including sales, project management, product management, customer service and procurement, and is responsible for order receipt, processing and entry, and managing order fulfillment through shipment to the customer. The SOC also acts as the customer advocate to internal NCS functional groups. This individual reports to the Sales Operations Manager within CES.
POSITION RESPONSIBILITIES: Interface with our existing customer base and the NCS Sales staff to provide sales support in the following areas:
• Serve as a customer advocate
• Receive orders and review for accuracy
• Perform order entry into ERP system per established ISO 9001 processes and procedures
• Coordinate with NCS Purchasing and Planning groups to track and ensure timely acquisition of material and delivery of orders
• Work with NCS Sales and Product Management to manage, review, and update existing customer contracts/price lists
• Be knowledgeable and conversant of the full NCS product offering and be able to answer questions from customers as necessary
• Coordinate and engage with other groups within the company including operations, project management, product management, and sales to provide customers with pre- and post-sales support and address any ad-hoc requirements or issues that arise.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
• Knowledgeable or willingness to learn about computer technologies
• Self-starter, highly-motivated, disciplined, and able to work independently with limited supervision
• Must be able and willing to adhere to a Work in Office (WIO)/Work from Home (WFH) schedule
• Excellent organizational skills
• Task oriented and able to prioritize to meet deadlines
• Experienced managing and growing relationship with customers
• Experienced working in a fast-paced environment requiring multi-tasking ability
• Excellent written and verbal communication skills
• Proficiency or experience with SAP or similar ERP programs is desired
• Proficiency with the MS Office suite of programs (Outlook, Word, Excel, PowerPoint)
• BA/BS is preferred but not required
COMPENSATION:
• Commensurate with experience
