Sales Operations Coordinator

The Sales Operation Coordinator is responsible for working with the Business Development team to grow revenues and ensure partner and customer satisfaction. This role facilitates the sales operations administration process, which includes responsibility for inside sales activities, quote generation, supporting forecast development and reporting sales analytics/metrics.

Job Duties

• Responsible for the operation and administration of the company’s CRM system to include working with Sales Team in assuring quality and timeliness of data entered.
• Support Catalog Product selling efforts as needed to increase bookings.
• Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across product teams and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve the organization's goals and objectives.
• Collaborate with business development, product marketing, support, internal systems, product management and account management to facilitate new programs, seamless communication, campaigns and offerings.
• Assist in the gathering of customer requirements and features and communicate those requirements/features internally to insure customers’ needs are being focused and addressed within the company.
• Contact customers/partners through, but not limited to, phone calls, email, mailings, fax, and seminars to communicate opportunities within the company.
• Actively participate in improvements and enhancements of the company’s CRM system and sales/customer data to provide business intelligence and accurate forecasting and funnel management.
• Participate in resource planning, reporting, territories, incentives and communications for sales/BD team.
• Participate in client interactions to ensure cross-training, customer satisfaction and regular management involvement.
• Ensure reporting and communications is efficient, frequent and bi-directional.
• Prepares and maintains Sales documents, Processes and Reporting.
• Work with all departments as needed, including Operations, Engineering, Quality, Contracts, and Manufacturing in the timely and accurate communication of expectations with the company’s customers and their complete satisfaction.

Competencies

• Ability to work within a diverse sales team and support all efforts, coordinating with both internal and external customers
• Ability to communicate across the entire organization to facilitate proposals, deliverables and deadlines
• Business Acumen
• Communication Proficiency
• Customer/Client Focus
• Leadership
• Presentation Skills
• Problem Solving/Analysis Skills, including using analytical tools such as Excel to create custom views of data with an eye to providing understanding and actionable data to inform decisions.
• Results Driven
• Strategic Thinking
• Driven to support the attainment of Sales Goals
• Client Relationships

Supervisory Responsibility

• This is a non-supervisory role

Responsibilities

• Tracking sales targets for your team
• Suggesting and implementing improvements in the sales administration process
• Support our inside sales & Sales Support team
• Monitor sales metrics and manage the entire sales administration process.
• Collaborate with cross functional teams to insure catalog sales and sales support functions
• Coordinate department projects to meet deadlines
• Report on sales metrics and suggest improvements
• With use of our CRM system, support the preparation of monthly, quarterly and annual sales forecasts
• Use customer feedback to generate ideas about new features or products
• Research and discover methods to increase customer engagement
• Ensure sales, finance and legal policies and procedures are met
• Build an open-communication environment for your team
• Coordinate with Business Marketing and Product Development departments to ensure brand consistency and increase sales

• BA degree in Sales, Business Administration or relevant field; or 5-yrs experience in related field
• Proven work experience with inside sales and customer engagement
• Hands-on experience with CRM software (Microsoft CRM preferred) and Microsoft Office (Excel, Word and PowerPoint)
• In-depth understanding of the sales administration process
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude

ABOUT QRC

QRC LLC (QRC), a Parsons Company, specializes in development and manufacture of RF Test and Measurement products. QRC develops and produces survey tools for cellular communication systems, phone-based measurement, stimulation tools, forensic tools, and integrated RF recording and playback equipment.

QRC was founded in 1987 and has been serving as a systems integrator since its inception, and in the last decade has expanded with a portfolio of RF Test and Measurement products. The company has over 50 employees in multiple locations, including the world headquarters located in Fredericksburg, VA.

QRC Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.