What are the responsibilities and job description for the Eligibility Worker I position at ND Health and Human Services?
Ward County Human Service Zone - Eligibility Worker - Minot
This position is eligible for remote/telework and required to report to the Minot office a minimum of 1 day per month.
Ward County Human Service Zone is seeking an Eligibility Worker for the Economic Assistance Team to provide the assessment and eligibility determination of applicants for a variety of programs by interpreting and applying complex state, federal, and county policies.
(Position No. 51-6231)
Eligibility Worker example of duties:
- Conduct interviews of applicants and recipients
- Process client applications, as applicable
- Establish electronic record
- Attend training and workshops
- Perform defined case changes, workflow functions, and/or determinations
- Interpret state, federal, and county policies
- Monitor program and policy updates
- Maintain working knowledge of laws, rules, policies, procedures, and other regulations
To succeed in this position, you must possess excellent verbal and written communication skills, along with strong teamwork and collaboration abilities, and the capacity to make effective decisions in a dynamic and evolving environment with diverse populations. You will also need to be comfortable working with all types of software and database applications, with a willingness to learn new technology programs. Additionally, you will need to have a strong understanding of complex program policies and procedures.
Eligibility Worker I
Requires the minimum qualifications listed below for the "Eligibility Worker Technician" level, plus one year of work experience involving duties directly related to determining eligibility for human services economic assistance programs (including TANF, SNAP, Foster Care, Medicaid, or LIHEAP); or completion of the eligibility worker two-year associate degree program.
Eligibility Worker Technician
If unable to fill as an Eligibility Worker I, we will consider filling as an Eligibility Worker Technician underfill which requires a high school diploma or GED and one of the following:
- Completion of the eligibility worker one-year certificate program
- Completion of 90 semester hours or 135 quarter hours of a bachelor's degree program
- Three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work experience in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, or computer/data processing fields
- Three years of any combination of education and experience listed above
**Salary will be adjusted if the position is filled with an underfill.**
Must maintain valid driver's license and auto insurance.
Some travel throughout Ward County could occur.
Working for Ward County Human Service Zone:
Ward County Human Service Zone partners with the Department of Health and Human Services and Ward County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Ward County as a Ward County employee.
Ward County Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package (ND PERS).
Employees enjoy 10 paid holidays, as well as earning both annual leave AND sick leave days.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 pm.
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Claudia Dean by email at cmdean@nd.gov or by phone at 701.857.0768
Employing Unit: Ward County Human Service Zone
TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.
