What are the responsibilities and job description for the Channel Content Coordinator position at NDM Hospitality Services?
JOB TITLE: CHANNEL CONTENT COORDINATOR
JOB SUMMARY: Core member of the Channel Management Department specializing in inventory management, data governance, auditing OTA reservation information and booking financials, including processing payments and refunds, communicating with guests through OTA platforms and managing incoming Salesforce cases.
ESSENTIAL RESPONSIBILITIES
- Communicating with guests, OTAs and team members regarding reservations including financial information, stay questions and concerns
- Auditing OTA reservations for completion, consistency, and accuracy of information
- Managing salesforce cases to ensure timely responses to all guest requests
- Review and pull daily and weekend reports to ensure new bookings and cancellations are properly accounted for
- Accurately record customer information and charge credit cards upon successful reservations
- Provide exceptional customer service in processing reservations, including resolving escalations
- Assisting guests with reservation modifications and cancellation requests
- Collaborating with internal teams to resolve guest issues and assist with escalations
REQUIREMENTS
- Excellent oral and written communication skills
- Should be self-driven, responsible, and accountable, with a positive outlook and a team-player
- Must have excellent organizational and people skills, be detail oriented and proficient in both written and oral communication
- Must be proficient in Property Management Systems, MS Office, specifically Excel and Word
- Strong systems and hospitality knowledge
- Individual is high energy with a positive attitude. Must be guest service and team oriented
- Proficient in property management and revenue management systems use and development
- Strong interpersonal skills and ability to clearly communicate with partners, team members and senior leadership
PREFERRED
- Independent hotel background is preferred
- Bachelor's degree, preferably in business, analytics, or hospitality
Our Benefits:
- Health, Dental, Vision, Free Life Insurance
- 401k Plan Available
- Discounted Hotel rooms
- Discount in F&B outlets
- Development opportunities
- Employee appreciation events
- Recognition and Rewards Program
- And Many more!
Company Overview
NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services, and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world-class resort.
Great Perks and Benefits - Work with a "Win from within company"
Equal Opportunity Employer: NDM Hospitality is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
