What are the responsibilities and job description for the Resort General Manager - Margaritaville Resort Orlando position at NDM Hospitality Services?
Position: Resort Hotel General Manager - Margaritaville Resort Orlando
Our mission at NDM Hospitality is to provide the highest standard of quality, service, cleanliness, and innovation in any venture we enter.
If you are a driven leader ready to have influence, you are energetic, professional, and enthusiastic about hospitality, and desire to join a team that is committed to excellence, we want to hear from you!
NDM Hospitality is seeking an enthusiastic and skilled Resort Hotel General Manager to lead our enthusiastic team at Margaritaville Resort Orlando. As the leader of the resort hotel, you will inspire and motivate our staff, drive excellence in guest satisfaction, and manage the day-to-day operations of the resort hotel, all while ensuring profitability and growth.
Resort Hotel General Manager Responsibilities:
- Oversee daily hotel operations, including front office, sales, retail, housekeeping, food and beverage, maintenance, night audit, and guest services.
- Drive revenue and profitability by creating and executing sales strategies that align with the resort hotel goals.
- Recruit, hire, train, and develop top talent to ensure exceptional guest experience and a high-performing team.
- Mentor and motivate resort hotel team, fostering a positive and productive Win from Within culture.
- Ensure the highest standards of guest service, resolving matters and addressing guest needs quickly and effectively.
- Collaborate across departments to meet budget goals and enhance team and business performance.
- Uphold safety and cleanliness standards while ensuring the resort hotel operates efficiently.
- Develop the resort hotel's annual budget, monitor financial performance, and participate in P&L collaboration connects.
The Ideal Candidate:
- Leadership: You excel at leading, collaborating and motivating your team, ensuring a workplace where Team Members can thrive.
- Communication: Clear, professional communication is a must have skill. You must consistently connect well with guests, Team Members, and business partners.
- Guest Focused: Strong enthusiastic demonstration of delivering an outstanding guest experience and effectively manage our guest needs with professionalism and care.
- Sales Sharpness: Skilled at identifying opportunities and implementing ideas to boost hotel performance and achieve revenue goals.
- Budgeting & Finance: The ability to prepare and manage budgets and understand financial reports to drive business results.
- Flexible: Available to work a flexible schedule, including nights, weekends, and holidays, extraordinary events and are ready to step in during emergencies.
- Embodies a positive image of the hotel and creates lasting impressions on guests, employees, and the local community.
- Brings an approachable, calm demeanor and is always available for their team.
- Demonstrates excellent verbal and written communication skills, creating a welcoming atmosphere during every contact.
Requirements:
- 8 years in Resort Hotel Leadership
- High school degree or GED required
- Bachelor's Degree (BS) and/or Associate's Degree (AA) in a related field preferred
Benefits:
- 401(k)
- Dental Insurance
- Health Insurance
- Vision Insurance
- Team Member Perks at Work Discounts
Work Location: Margaritaville Resort Orlando - 8000 Fins Up Circle, Kissimmee, FL 34747
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
