What are the responsibilities and job description for the Plumbing Operations Manager position at Neal Harris - Service Experts?
Overview:
The Plumbing Manager role at Neal Harris - Service Experts is a pivotal position that requires exceptional leadership skills and technical expertise. As the leader of the plumbing team, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and meeting departmental goals.
- This role demands strategic thinking, effective communication, and problem-solving skills to navigate complex plumbing issues and make informed decisions.
Key Responsibilities:
The Plumbing Manager directs daily operations by scheduling, directing, and providing technical support for plumbers. This includes recruiting, interviewing, hiring, and training plumbers and apprentice plumbers as required. The manager also supervises and directs plumbers to effectively perform plumbing repair, replacement, installation, and other duties to ensure customer satisfaction.
- Reviews plumbers' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations for improvement
- Responsible for plumbers and apprentice plumbers' performance appraisals, reviews, and setting improvement goals per company requirements
- Maintains a regular training program to ensure plumbers are properly trained on latest service techniques and safety procedures
- Communicates regularly with dispatch to ensure personnel are being scheduled properly by skill level, efficiency, and training requirements
Desired Skills & Qualifications:
- Excellent customer service and sales skills
- Five years plumbing management-related experience or an equivalent combination of education and experience
- Some post-high school education from college, trade school, or military
- Exhibit in-depth knowledge and understanding of plumbing trades
- Ability to read, interpret, utilize, and train on blueprints, manuals, schematics, and control circuits related to plumbing systems
Benefits:
Neal Harris - Service Experts offers a comprehensive benefits package designed to support employees and their families. This includes competitive pay, paid time off, medical/dental/vision insurance programs, 401(k) retirement savings plan, life insurance, short-term and long-term disability insurance options, supplemental benefit programs, and world-class training opportunities through our Experts University.
