What are the responsibilities and job description for the Dispatcher position at NearU?
Happy Home Services, a NearU Company in Durham, NC is hiring Dispatchers! At Happy Home Services, a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.
NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company. Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU.
Why You'll Love Working Here:
- A positive, employee-driven work culture
- A career path designed to align with your unique skills, career aspirations, and personal goals
- Competitive industry-leading weekly pay
- Continuous training to support your growth
- Year-round job stability with the option for overtime
- Plenty of opportunities for professional advancement
- Outstanding benefits include free medical, dental, and health packages, long and short-term disability, life, and many more
- 10 paid holidays
- Paid Time Off (PTO) accrual starts immediately
- 401(k) matching
- A family-oriented environment
Key Responsibilities:
- Be friendly, accurate, and maintain a positive attitude
- Strong written and spoken communication skills, with basic math abilities
- Handle inbound customer calls efficiently in a fast-paced environment
- Understand customers' urgent HVAC, plumbing, electrical, and generator service needs
- Communicate with empathy, urgency, and professionalism
- Make outbound calls as needed
- Maintain and update customer database with accurate and complete information
- Schedule service requests for plumbing, electrical, HVAC, and generator installations and repairs
- Prioritize customer satisfaction by delivering exceptional service at all times
What We’re Looking For:
- 2 years of customer service experience preferred (but not required)
- Enjoy working in a positive, team-oriented environment
- Excellent communication and interpersonal skills
- Patience and a calm demeanor when addressing customer concerns
- Strong computer skills and the ability to multitask
- Ability to work well under pressure
- Must pass pre-employment drug screenings and background checks
- We value experience, education, and demonstrated skills
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
