What are the responsibilities and job description for the Operations Manager position at NearU?
Job Description
Operations Manager – Carolina Heating Service
Carolina Heating Service, Greenville SC branch is part of the NearU organization focused on delivering high-quality, professional services in the area.
NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.
Reports To: General Manager
Hours: Full Time
Location: Greenville, SC - onsite
Compensation: We pay competitive market rates dependant on experience and qualifications
Includes: Benefits
Summary: The Operations Manager is responsible for the day-to-day operations of Carolina Heating Service, ensuring smooth and efficient workflow, maximizing productivity, and meeting key performance indicators. This role requires a strong understanding of operational processes, a proactive approach to problem-solving, and excellent leadership and communication skills.
Responsibilities
Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This document does not create an employment contract, implied or otherwise. Management reserves the right to change, add, or remove duties at any time with or without notice.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We offer benefits including: Medical, Dental, Vision, Life, 401k, Paid Time Off & additional voluntary benefits
Company Description
We are People-Centric & Process-Driven
NearU is a family of home services companies led by some of the most prominent veterans and visionaries in our industry.
We seek to acquire strong, local HVAC, plumbing, and electrical brands, that serve both the residential and light commercial markets. We retain the employees and management teams of the companies we acquire, and provide them with the resources and processes they need to better the lives of their customers, employees, and communities.
NearU is a family of home services companies specializing in HVAC repair, installation, and maintenance. By improving customer experience, technology adoption, business processes, and talent management, we seek to raise the bar of success in our industry and drive growth for our family of companies.
We believe that better outcomes occur when everyone's interests are aligned: customers, employees, distributors, and business owners. To ensure collective success, we focus on long-term growth initiatives that provide all stakeholders with the resources and opportunities they need to thrive.
NearU's mission is to deliver better service outcomes for our customers, better growth opportunities for our employees, and better transitions for business owners looking to sell their companies. Our seasoned leadership team uses proven industry playbooks, provides engaged strategic direction, and invests in cutting-edge operational and technological infrastructure in order to drive growth for our family of companies. NearU’s business approach is data driven and methodical, with consistent execution.
We are People-Centric & Process-Driven NearU is a family of home services companies led by some of the most prominent veterans and visionaries in our industry. We seek to acquire strong, local HVAC, plumbing, and electrical brands, that serve both the residential and light commercial markets. We retain the employees and management teams of the companies we acquire, and provide them with the resources and processes they need to better the lives of their customers, employees, and communities. NearU is a family of home services companies specializing in HVAC repair, installation, and maintenance. By improving customer experience, technology adoption, business processes, and talent management, we seek to raise the bar of success in our industry and drive growth for our family of companies. We believe that better outcomes occur when everyone's interests are aligned: customers, employees, distributors, and business owners. To ensure collective success, we focus on long-term growth initiatives that provide all stakeholders with the resources and opportunities they need to thrive. NearU's mission is to deliver better service outcomes for our customers, better growth opportunities for our employees, and better transitions for business owners looking to sell their companies. Our seasoned leadership team uses proven industry playbooks, provides engaged strategic direction, and invests in cutting-edge operational and technological infrastructure in order to drive growth for our family of companies. NearU’s business approach is data driven and methodical, with consistent execution.
Operations Manager – Carolina Heating Service
Carolina Heating Service, Greenville SC branch is part of the NearU organization focused on delivering high-quality, professional services in the area.
NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.
Reports To: General Manager
Hours: Full Time
Location: Greenville, SC - onsite
Compensation: We pay competitive market rates dependant on experience and qualifications
Includes: Benefits
Summary: The Operations Manager is responsible for the day-to-day operations of Carolina Heating Service, ensuring smooth and efficient workflow, maximizing productivity, and meeting key performance indicators. This role requires a strong understanding of operational processes, a proactive approach to problem-solving, and excellent leadership and communication skills.
Responsibilities
- Oversee and manage daily operations within the organization, including inventory management, quality control, and customer service
- Develop and implement operational strategies and procedures to enhance efficiency, reduce costs, and improve overall performance.
- Monitor key performance indicators (KPIs) and analyze data to identify areas for improvement and make data-driven decisions.
- Lead, motivate, and mentor a team of employees, providing guidance, training, and performance feedback.
- Recruit, hire, and onboard new team members.
- Manage employee schedules, including overtime and vacation time.
- Ensure compliance with all relevant safety, health, and environmental regulations.
- Collaborate with other departments to ensure smooth cross-functional operations.
- Identify and resolve operational challenges and implement corrective actions.
- Continuously improve operational processes through lean methodologies, process improvement initiatives, and technology implementation.
- Prepare reports and presentations for management on operational performance.
- Stay abreast of industry best practices and emerging technologies.
- Other duties as assigned.
- Bachelor’s degree in business administration preferred.
- 5 years of experience in operations management or related field, home services industry preferred.
- Proven experience in leading and managing teams.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and relevant industry software.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Strong attention to detail.
- Ability to sit or stand for extended periods.
- Ability to lift and/or move up to 50-60 pounds.
- Ability to travel occasionally (10%).
Disclaimer: This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This document does not create an employment contract, implied or otherwise. Management reserves the right to change, add, or remove duties at any time with or without notice.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We offer benefits including: Medical, Dental, Vision, Life, 401k, Paid Time Off & additional voluntary benefits
Company Description
We are People-Centric & Process-Driven
NearU is a family of home services companies led by some of the most prominent veterans and visionaries in our industry.
We seek to acquire strong, local HVAC, plumbing, and electrical brands, that serve both the residential and light commercial markets. We retain the employees and management teams of the companies we acquire, and provide them with the resources and processes they need to better the lives of their customers, employees, and communities.
NearU is a family of home services companies specializing in HVAC repair, installation, and maintenance. By improving customer experience, technology adoption, business processes, and talent management, we seek to raise the bar of success in our industry and drive growth for our family of companies.
We believe that better outcomes occur when everyone's interests are aligned: customers, employees, distributors, and business owners. To ensure collective success, we focus on long-term growth initiatives that provide all stakeholders with the resources and opportunities they need to thrive.
NearU's mission is to deliver better service outcomes for our customers, better growth opportunities for our employees, and better transitions for business owners looking to sell their companies. Our seasoned leadership team uses proven industry playbooks, provides engaged strategic direction, and invests in cutting-edge operational and technological infrastructure in order to drive growth for our family of companies. NearU’s business approach is data driven and methodical, with consistent execution.
We are People-Centric & Process-Driven NearU is a family of home services companies led by some of the most prominent veterans and visionaries in our industry. We seek to acquire strong, local HVAC, plumbing, and electrical brands, that serve both the residential and light commercial markets. We retain the employees and management teams of the companies we acquire, and provide them with the resources and processes they need to better the lives of their customers, employees, and communities. NearU is a family of home services companies specializing in HVAC repair, installation, and maintenance. By improving customer experience, technology adoption, business processes, and talent management, we seek to raise the bar of success in our industry and drive growth for our family of companies. We believe that better outcomes occur when everyone's interests are aligned: customers, employees, distributors, and business owners. To ensure collective success, we focus on long-term growth initiatives that provide all stakeholders with the resources and opportunities they need to thrive. NearU's mission is to deliver better service outcomes for our customers, better growth opportunities for our employees, and better transitions for business owners looking to sell their companies. Our seasoned leadership team uses proven industry playbooks, provides engaged strategic direction, and invests in cutting-edge operational and technological infrastructure in order to drive growth for our family of companies. NearU’s business approach is data driven and methodical, with consistent execution.
