Operations Manager

Carolina Heating Service, a NearU Company is looking for an Operations Manager. This role is on-site in Greenville, SC

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.

Summary

The Operations Manager is responsible for the day-to-day operations of Carolina Heating Service, ensuring smooth and efficient workflow, maximizing productivity, and meeting key performance indicators. This role requires a strong understanding of operational processes, a proactive approach to problem-solving, and excellent leadership and communication skills.

Essential Duties And Responsibilities

• Oversee and manage daily operations within the organization, including inventory management, quality control, and customer service
• Develop and implement operational strategies and procedures to enhance efficiency, reduce costs, and improve overall performance.
• Monitor key performance indicators (KPIs) and analyze data to identify areas for improvement and make data-driven decisions.
• Lead, motivate, and mentor a team of employees, providing guidance, training, and performance feedback.
• Recruit, hire, and onboard new team members.
• Manage employee schedules, including overtime and vacation time.
• Ensure compliance with all relevant safety, health, and environmental regulations.
• Collaborate with other departments to ensure smooth cross-functional operations.
• Identify and resolve operational challenges and implement corrective actions.
• Continuously improve operational processes through lean methodologies, process improvement initiatives, and technology implementation.
• Prepare reports and presentations for management on operational performance.
• Stay abreast of industry best practices and emerging technologies.
• Other duties as assigned.
  
  

Qualifications

• Bachelor’s degree in business administration preferred.
• 5 years of experience in operations management or related field, home services industry preferred.
• Proven experience in leading and managing teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and relevant industry software.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.
  
  

Physical Demands

• Ability to sit or stand for extended periods.
• Ability to lift and/or move up to 50-60 pounds.
• Ability to travel occasionally (10%).
  
  

Note: This job description is not intended to be all-inclusive. Employee may be expected to perform other related duties as assigned.

Disclaimer

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This document does not create an employment contract, implied or otherwise. Management reserves the right to change, add, or remove duties at any time with or without notice.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.