Service Technician

Your role on our team:

The Field Service Technician repairs machines to the customer’s satisfaction in the field, shop or customers location. Removes, installs, repairs, disassembles, assembles, performs failure analyses of all CLAAS equipment including engines, electrical systems, hydraulics, transmissions, power train, brakes, steering, electronic and computer applications, heating and air conditioning (HVAC).

• Troubleshoots and repairs customer machines at customer jobsites.
• Uses SIS to order parts, troubleshoot machine systems and research problems.
• Machinery Inspection
• Machinery Set-Up and Adjustment
• Uses laptop to enter labor, fill out service reports, and complete warranty reports.
• Uses service manuals and parts books to look up specs and parts for repairs.
• Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards.
• Demonstrates regular and punctual attendance at the assigned work location.

Note: This position includes frequent travel by auto; valid driver’s license with a verifiably safe driving history is required. May require overnight travel and weekend or evening work.

Your profile:

• Diesel Tech School Degree preferred, or equivalent work experience.
• 2 years’ experience in a field service technician role, preferred.
• Prior experience in troubleshooting methods and tools required.
• Must provide personal tools for position
• Working knowledge of CLAAS parts, a plus.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to read and interpret parts and machine schematics.
• Ability to travel within region and to be able to work with limited supervision.
• Must be self-sufficient with a proven ability to work independently and a strong willingness to learn.
• Must be able to maintain professionalism at all times.
• Farm background desirable.
• Ability to safely operate large machinery.
• Must be able to meet deadlines and handle a high volume workload in a fast-paced environment with a strong attention to detail.

Full-time Benefits Package Include:

• Premium free health, dental, vision, short-term disability, and long-term disability;
• Competitive paid time off;
• 401(k) with a generous company match;
• Retirement Readiness Program;
• Company-Paid Life Insurance;
• Flexible Spending Accounts;
• Dependent Care Resources Program;
• Tuition Reimbursement;
• Employee Assistance Program, including mental health;
• Wellness Programs including weight loss, diabetes management, and high blood pressure management;
• Legal & Financial Services;
• Fun & Safe Environment