Service Coordinator

About NECI

NECI, an Emerson Impact Partner, is the leading Digital Automation solutions provider transforming manufacturing, lab operations, process development and process control across a range of process industries in New England. NECI relentlessly seeks to drive the outcomes that ‘change the game’ for our clients and is seeking team members to join in our mission.

The Role

We are currently seeking a Service Coordinator who will be an integral part of both NECI’s and our customer’s success. As a Service Coordinator, you will act as both an internal and external facing point of contact as you communicate with customers and entities including: service providers, product manufacturers, subcontractors and sales to deliver a superior level of customer service to meet the customer’s goals.

How You’ll Be Successful

• Ability to respond to customer inquiries rapidly and assist with technical questions regarding asset repairs and maintenance including valves, instruments and rotating equipment.
• Ability to coordinate multiple tasks and prioritize a wide variety of other duties.
• Self-motivated, self-reliant, self-directed, and highly organized.
• Strategic thinker with a detail-oriented and creative problem-solving approach.

What You’ll Do

• Interact with sales, customers and service providers to scope, propose and manage the logistics and execution of the service engagement.
  • Requires the creation and ownership of work orders related to shop repairs and field repair operations within our valve and asset repair business and constant proactive engagement with all interested parties to manage the reprioritization and ever-changing customer needs.
• Works with sales, outage management, and service providers to meet customer expectations through entire engagement from scoping, quoting, execution to post engagement closeout.
• Proactively monitor and manage changes in service engagement communicating changes to all concerned parties
• Master the use of our IFS Business system to produce customer proposals, and enter work orders, customer orders, purchase orders, etc.
• Post outage cost reconciliation and delivery of repair reports.
• Work with shop and field personnel on work order prioritization.
• Logging and writing shop repair orders, field service repair orders, and subcontractor scope of work.
• Manages all customer and internal documentation.

What You’ll Bring

• A 4 Yr. College degree or equivalent work experience is preferred.
• High computer system application literacy including Microsoft 365
• High-level attention to detail, basic project management skills and ability to learn and master multiple software packages
• Strong interpersonal skills including the ability to influence through tact, diplomacy, and finesse.
• High level of mechanical aptitude and willingness to learn

Here’s What You’ll Get

• Highly competitive Medical and Dental Insurance
• Flexible Spending Accounts for medical expenses and dependent care expenses
• Pet Insurance
• Accrued vacation policy holidays
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Employee Referral Bonus
• Professional Development Reimbursement
• NECI paid Basic Life & Short-Term, Long-Term Disability Insurance

Must be currently authorized to work in the United States.

Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of NECI. NECI will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Please Note: NECI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.