Patient Services Supervisor - Meridian Clinic

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18 days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More!

Purpose

The Patient Service Supervisor (PSS) is responsible for managing the Patient Services Representatives (PSR) and interpreter staff and managing daily clinic schedules to meet patient demand, access, and scheduling needs. The PSS works with the site lead team to hire/train/support staff, lead daily clinic operations, manage various projects, and support organization wide goals.

Primary Responsibilities

People Management

• Supervise PSRs and interpreters. Completion of individual learning conversations, recruitment, hiring, orientation, retention, development, and discipline.
• Ensure that all front office staff (PSRs and interpreters) participate in required training in order to provide the best and most efficient customer service to Neighborcare patients.
• Resolve issues identified by the team and escalate to the site lead team as needed.
• Provide supervision training of floats, students and volunteers assigned at Neighborcare Health
• Foster a trusting environment where challenges can be addressed without fear of blame, and problems or road-blocks to the work are met with curiosity and in the spirit of improvement.
  
  

Administrative Work

• Participate in organizational planning and work with site lead team to plan for long term patient and staff needs, resources and process improvements.
  
  

Operations Management

• Ensure compliance with cash handling procedures and complete daily batches.
• Establish, maintain, and monitor effective procedures for clinic operations.
• Ensure proper opening and closing of medical and dental clinic.
• Ensure appropriate daily staffing and coordinate changes in staff schedules.
• Create a weekly staffing schedule based on clinic needs.
• Manage daily patient schedule to ensure proper access and scheduling requirements are met.
• Assist and coordinate in the resolution of patient and staff issues to drive to a positive outcome.
• Build, run, and review relevant reports on clinic as needed.
• Facilitate trainings for staff.
  
  

Required Skills & Abilities

• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information.
• Proficient with computers and the use of word processing, spreadsheets, presentations and email.
• Attention to detail.
• Ability to organize, guide and motivate team.
• Ability to work in a high pressure, time-sensitive, and complex health care environment.
• Ability to facilitate and present in meetings.
• Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations.
• Ability to build relationships while maintaining appropriate boundaries.
• Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients.
• Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork.
• Problem solving skills.
• Flexibility and adaptability to change.
• Ability to communicate in person, email, and on the phone effectively.
• Preferred for this job:
• Familiarity with medical and dental terminology.
• Experience with scheduling software or comparable tool.
• Electronic Health Record Experience.
• Bilingual preferred.
  
  

Education Requirements

Required: AA Degree or equivalent; or high school diploma or GED plus 2 years’ experience in a professional setting

Preferred: Bachelor’s Degree/Medical Admin Assistant Diploma

Preferred: Relevant health care/leading certifications

Compensation

• The wage range for this position is a minimum of $‎60,036.00 up to $‎80,600.00 maximum.
• Compensation will be determined based on years of relevant experience.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.
  
  

Union: No

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About Our Service Commitments

Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship
  
  

About Us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.