What are the responsibilities and job description for the Referral Coordinator position at NeighborHealth Center?
Description
At NeighborHealth Center we’re all about community—our patients come from all walks of life, and we need someone to help them overcome barriers that keep them from getting needed medical care. We are looking for a person who sets the tone when the patient comes through the door--someone who engages with people and supports the necessary interactions between the patient, resources, and their doctors. Apply for the position of Referral Coordinator in our faith-based health center and be a part of a culture where everyone can make a difference! This is a full-time, hybrid position with 3 days required in the clinic. NO RECRUITERS PLEASE.
Requirements
Position Summary
The Referral Coordinators assist patients by receiving incoming referrals to NHC, sending referrals to outside facilities, and coordinating referral appointments. Referral coordinators also work with insurance companies and care providers to share essential patient information. They may also perform general administrative or clerical tasks such as answering phone calls and emails, maintaining patient records, and verifying insurance information before appointments. Referral coordinator works closely with care providers to appropriately coordinate care of the patient. Referral coordinator will also assist with other medical assistant or front desk duties as needed.
Principal Duties and Responsibilities*
At NeighborHealth Center we’re all about community—our patients come from all walks of life, and we need someone to help them overcome barriers that keep them from getting needed medical care. We are looking for a person who sets the tone when the patient comes through the door--someone who engages with people and supports the necessary interactions between the patient, resources, and their doctors. Apply for the position of Referral Coordinator in our faith-based health center and be a part of a culture where everyone can make a difference! This is a full-time, hybrid position with 3 days required in the clinic. NO RECRUITERS PLEASE.
Requirements
Position Summary
The Referral Coordinators assist patients by receiving incoming referrals to NHC, sending referrals to outside facilities, and coordinating referral appointments. Referral coordinators also work with insurance companies and care providers to share essential patient information. They may also perform general administrative or clerical tasks such as answering phone calls and emails, maintaining patient records, and verifying insurance information before appointments. Referral coordinator works closely with care providers to appropriately coordinate care of the patient. Referral coordinator will also assist with other medical assistant or front desk duties as needed.
Principal Duties and Responsibilities*
- Tracks and documents on referrals to keep NHC staff aware of referral status in Epic.
- Ensures complete and accurate patient registration, including demographic and current insurance information.
- Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
- Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis.
- Review details and expectations about the referral with patients as needed.
- Assist patients who qualify for UNCFA to coordinate care with the appropriate facilities.
- Be the system navigator and point of contact for patients and families, and with patients and families having direct access for asking questions and raising concerns. Will assume the role of patient advocate to make sure services are given appropriately.
- Ensure that referrals are sent in a timely manner and appropriate documentation is in patient’s chart.
- Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits, and community organization related to their health.
- Assist with medical assistant or front desk duties as necessary.
- Outstanding communication, interpersonal, and leadership skills to work with the clinical staff, and outside facilities.
- Ability to take initiative and proactively assess processes within referral management.
- Computer literacy in internet use and Windows environment, including Outlook, Word, and Excel with keyboarding skills of at least 45 wpm.
- Commitment to demonstrating personal integrity through punctuality, honesty, an ability to follow instructions, proper attention to detail in all work matters, and a willingness learn from others.
- An ability to work independently, take initiative, set priorities in accordance with the needs and mission of the clinic, multi-task, and problem solve in a fast-paced work environment.
- Flexibility to adapt to changing or stressful conditions, including unanticipated changes to working schedules or locations.
- Adequate written and verbal communication skills for communicating coherently and professionally with patients and co-workers.
- Ability to cultivate and develop inclusive and equitable working relationships with co-workers and community members.
- Ability to serve as an advocate for individuals of all ethnicities, genders, ages, and backgrounds.
- Conscientious toward departmental and organizational policies and procedures.
- High School Diploma or its equivalent.
- Clinical experience preferred.
- Ability to read, write, speak, and comprehend English fluently; bilingual (Spanish) preferred.
- Ability to work onsite Mondays through Fridays between the hours of 8am to 5pm.
- Vaccines may be required.
- Sitting or standing (often for prolonged periods)
- Carrying or lifting objects up to 20 pounds