Coordinator, Patient Access BH

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type

Full time

Department

South End Washington Behavioral Health

All Locations:

20 Maverick Square – Cradock Building

Position Summary

The Behavioral Health Access Coordinator is responsible for managing and monitoring internal referral work queues, scheduling, and coordinating appointments between patients and providers within the Behavioral Health department. This role involves processing incoming referrals, verifying patient information, scheduling appointments, managing provider schedules, and responding to inquiries. The position requires the ability to work collaboratively across departments, maintain patient confidentiality, and provide excellent customer service while meeting department goals. The Behavioral Health Access Coordinator ensures that patients receive timely care while ensuring the smooth operation of scheduling and referral systems.

Duties & Responsibilities

• Manage and monitor internal referral work queues for Behavioral Health clinicians and psychiatric providers.
• Process all incoming referrals, verifying patient demographics, insurance, and account information before scheduling appointments.
• Inform patients of potential fees, co-payments, and required documents.
• Provide patients with information and direct them to appropriate resources, including Patient Services, Patient Advocates, and other departments.
• Ensure that provider schedules are filled to 100% capacity daily.
• Schedule, reschedule, and cancel appointments as per provider or patient requests.
• Block out provider schedules for approved time off and manage rescheduling due to provider illness or absence.
• Mail appointment reminder letters and make confirmation calls for new patients.
• Handle incoming patient calls and emails regarding appointment inquiries and scheduling changes.
  
  

Track and manage patient follow-ups and cancellations as needed.

Other Duties

• Perform any other duties as authorized by management or as needed for the smooth operation of the department.
• Engage in continuous learning and professional development to improve job performance and patient care.
  
  

Maintain excellent punctuality and attendance.

Adheres to all NeighborHealth and departmental policies and procedures.

Reads, understands and complies with all Standards of Conduct, Joint Commission policies and all laws related to position responsibilities and Employment at NeighborHealth.

Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.

Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.

Benefits

• MEDICAL, DENTAL, AND VISION COVERAGE
• LIFE AND DISABILITY INSURANCE
• 401(K) RETIREMENT PLAN
• TUITION REIMBURSEMENT
• FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
• PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
• GENEROUS STAFF DEVELOPMENT BENEFIT
• EXCELLENT MALPRACTICE COVERAGE
• PET INSURANCE
  
  

Starting at $21.51 and up to $32.26 based on experience.