Job Title: Case Manager Supervisor Reports to: Director of Social Services FLSA Status: Exempt Summary: The Case Manager Supervisor plays a pivotal role in supporting the Director of Social Services in program operations, encompassing planning, development, implementation, monitoring, evaluation, and procedural enhancements. This position entails overseeing the day-to-day operations of the Social Services Department, operating under the guidance of the Director of Social Services. Responsibilities: The Case Manager Supervisor will be responsible for, but not limited to: - Ensure adherence to organizational policies and procedures, with a special focus on conflict resolution.
- Collaborate with the Director of Social Services in approving employee timesheets and time off requests.
- Actively participate in shaping departmental goals, objectives, policies, and procedures, and provide recommendations for refining existing standards.
- Direct a team of case managers in the preparation of independent living plans, discharge plans, and follow-up care programs.
- Lead the recruitment, supervision, monitoring, and evaluation of social services staff, ensuring proficient execution of routine tasks.
- Establish and implement schedules and work assignments within the social services department.
- Provide crisis intervention and emergency services as necessary.
- Ensure case managers provide all required and appropriate services, including housing, employment, and therapeutic placements.
- Oversee the orientation and training of new employees in the shelter.
- Maintain thorough supervisory case notes, referrals, and related documentation.
- Foster ongoing communication with all supervisors regarding social services matters.
- Coordinate services to ensure the physical plant operates safely, comfortably, and in compliance with DHS and OTDA regulations.
- Generate weekly, monthly, quarterly, and annual progress reports.
- Consult with other agencies and individuals regarding resident records, rights, and responsibilities.
- Ensure Chart Compliance according to OTDA and DHS standards, including conducting monthly chart audits.
- Collaborate closely with housing specialists and employment services staff to assess client readiness for housing and/or employment.
- Organize and facilitate community outreach and related activities.
- Act as a liaison and representative for community interactions as required.
Professional & Personal Qualifications: - Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service supervisory experience.
- Associate degree in human services or related field with a minimum of 4 years of direct social service supervisory experience.
- High School Diploma/General Equivalent Diploma with a minimum of 8 years of direct social service supervisory experience.
- Flexibility to work some evenings and occasional weekends as necessary.
- Exceptional demonstrated writing proficiency.
- Preferred experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development.
- Proficient in MS Word, Excel, and database management.
- Familiarity with community resources.
- Knowledgeable in DHS/OTDA social service documentation policies and procedures.
- Demonstrates critical thinking, analytical and problem-solving skills, along with resourcefulness.
- Familiarity with community health services, social service support agencies, and networks.
- Ability to remain composed in crisis situations.
- Proven supervisory experience with a team-oriented approach.
- Demonstrated ability to collaborate effectively with diverse groups.
- Proven aptitude for managing multiple tasks efficiently under pressure.
- Strong organizational skills, keen attention to detail, and efficient time management.
- Exhibits maturity, integrity, and sound judgment.
Physical Demands and Working Environment: - Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift to 5 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
- Ability to climb stairs.
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