Title:               Housing Navigator

Location:        STEHP-OTDA - 12 E. Clarke Place, Bronx

Reports to:      Director of Housing Services

Status:             Full-time

Salary:            $60,000

FLSA Status:   Non-Exempt 

Summary

The Housing Navigator position provides assistance, information, and support to clients around securing safe, appropriate housing using subsidies and/or other available resources in New York City that suit the individual’s needs and to maintain residential stability. The Housing Navigator must be aware of and understand current housing subsidies, public benefit programs, and develop resources to include establishing relationships with landlords and brokers.

Key Responsibilities

These Key Responsibilities are not limited to the following as additional tasks may be assigned, from time to time, by management. 

• Assess each client's housing needs within 48 hours of referral and participate in developing discharge plan
• Assist in determination of client’s eligibility for government-financed housing programs and benefit programs
• Identify, obtain, and assist documents needed for applications for supportive and permanent housing
• Assist in the escorting of clients to housing appointments and referring entities outside of the facility
• Identify and maintain resources of key information and individuals in various agencies (HRA, NYCHA, HPD) to facilitate the most current and accurate permanent housing application processes
• Develop and maintain a database of available housing resources as well as other relevant community resources (i.e., banks, utility company contacts, grocery stores, pharmacies, transportation, etc.)
• Identify new housing opportunities for clients through ongoing networking
• Maintain strong working relationships with landlord and management companies
• Prepare clients for permanent housing interviews and arranges for transportation or escorts as needed
• Ensure that the discharge plan meets the safety, self-sufficiently and related need of the client in collaboration with social service staff members

Physical Requirements:

• Ability to sit for extended periods and perform repetitive tasks.
• Must be able to lift and carry up to 20 pounds.
• Must be able to travel to multiple NYC sites as needed.

Work Environment / Schedule Requirements:

• The standard work schedule is Monday through Friday, 9AM – 5PM but may include evenings and/or weekends (Saturday and Sunday) on a limited basis as required. The position currently follows a hybrid schedule with a combination of remote and in-office work. However, this arrangement is subject to change at the employer’s discretion. 
• Employees are not permitted to leave their assigned posts/workstations without authorization.

Qualifications:

• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment. 

• Bachelor’s degree in human services, social services, behavioral science, psychology or a related field preferred
• One year of relevant community-based residential management or social service agency experience preferred
• Demonstrated prior success in case management functions or eligibility determinations for community-based social welfare organizations desirable
• Knowledgeable of the plight of the homeless and special needs populations 
• Knowledgeable of case work/case management methodologies
• Commitment to the mission of the NAICA, Inc.
• Proven ability to work collaboratively well with diverse groups
• Proven ability to handle multiple tasks effectively under pressure
• Strong organizational skills, detail-oriented, and efficient
• Maturity, integrity, and sound judgment

Equal Employment Opportunity: 

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.”

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. 

At-Will Employment Disclaimer: 

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.