Senior Case Manager

Title: Senior Case Manager 

Location: TBD 

Salary Range: $55,000 - $55,000 

FLSA Classification: Full-time, Non-exempt 

Role Summary: The Senior Case Manager plays a pivotal role in overseeing the comprehensive operations of our program, collaborating closely with the Case Manager Supervisor. This entails planning, development, implementation, monitoring, evaluation, and continuous enhancement of procedures. The Senior Case Manager will provide daily supervision and guidance to the Housing Specialist, Employment Specialist, and Intake Specialist, ensuring seamless coordination under the guidance of the Case Manager Supervisor. 

Primary Job Responsibilities/Duties: 

The Senior Case Manager will be responsible for, but not limited to: 

• Ensure strict adherence to organizational policies and procedures, with a focus on effective conflict resolution.
• Accompany clients to housing viewings, HRA appointments, and facilitate check pickups from DHS or HRA.
• Collaborate with the Housing Specialist to prepare and submit housing packets and applications.
• Participate actively in shaping departmental goals, objectives, policies, and procedures, offering insightful recommendations for improvements.
• Assist the Case Manager Supervisor in guiding a team of case managers in crafting independent living plans, discharge plans, and post-care programs.
• Provide direct supervision, monitoring, and evaluation of team members, ensuring proficient execution of daily, weekly, and periodic tasks.
• Deliver crisis intervention and emergency services as the need arises.
• Oversee case managers to ensure the provision or arrangement of all necessary and appropriate services, including housing, employment, and therapeutic placements, verified through thorough chart audits.
• Conduct monthly chart audits and diligently follow up to ensure compliance with OTDA, DHS, and NAICA regulations.
• Maintain accurate and organized supervisory case notes, referrals, and associated documentation.
• Tackle facility-related challenges diplomatically and facilitate conflict resolution.
• Generate timely and comprehensive progress reports on a weekly, monthly, quarterly, and annual basis.
• Collaborate with external agencies and individuals concerning resident records, rights, and responsibilities.
• Plan and execute community outreach initiatives and related activities.
• Act as a liaison and representative for engagement with community organizations, as needed.
• Review and assess initial intake and assessments for clients.
• Manage a caseload of clients based on the census.
• Review and approve work and dorm passes for clients.
• Contribute actively to case conferencing and client review processes.
• Provide ongoing case management and counseling, extending up to one year beyond client departure.

Physical Requirements: 

1. Prolonged periods of sitting at a desk and working on a computer. 
2. Ability to sit for extended periods and perform repetitive tasks. 
3. Must be able to lift and carry up to 5 pounds. 
4. Must be able to travel to multiple NYC sites as needed. 
5. Must be able to access and navigate each department at the organization’s facilities. 
6. Ability to climb stairs.

Work Environment / Schedule Requirements: 

1. Office setting with regular exposure to computer screens and moderate noise levels.
2. May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.

Qualifications:  

• Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service experience.
• Associate degree in human services or related field with a minimum of 4 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with 8 or more years of direct social service experience.
• Excellent understanding of the challenges faced by homeless and special needs populations.
• Expertise in case work and case management methodologies.
• Demonstrated commitment to the mission of NAICA, Inc.
• Proven ability to collaborate effectively with diverse groups.
• Strong organizational acumen, meticulous attention to detail, and operational efficiency.
• Display of maturity, integrity, and sound judgment.  
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment. 

Equal Employment Opportunity:  

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. 

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to HumanResources@naicany.org with the Subject “Reasonable Accommodation Request.” 

NAICA Offers a competitive benefits package that includes: 

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements 

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.  

At-Will Employment Disclaimer:  

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.