Senior Case Manager

Job Title: Senior Case Manager

Reports to: Case Manager Supervisor

FLSA Status: Non-Exempt

Summary:

The Senior Case Manager plays a pivotal role in overseeing the comprehensive operations of our program, collaborating closely with the Case Manager Supervisor. This entails planning, development, implementation, monitoring, evaluation, and continuous enhancement of procedures. The Senior Case Manager will provide daily supervision and guidance to the Housing Specialist, Employment Specialist, and Intake Specialist, ensuring seamless coordination under the guidance of the Case Manager Supervisor.

Responsibilities:

The Senior Case Manager will be responsible for, but not limited to:

• Ensure strict adherence to organizational policies and procedures, with a focus on effective conflict resolution.
• Accompany clients to housing viewings, HRA appointments, and facilitate check pickups from DHS or HRA.
• Collaborate with the Housing Specialist to prepare and submit housing packets and applications.
• Participate actively in shaping departmental goals, objectives, policies, and procedures, offering insightful recommendations for improvements.
• Assist the Case Manager Supervisor in guiding a team of case managers in crafting independent living plans, discharge plans, and post-care programs.
• Provide direct supervision, monitoring, and evaluation of team members, ensuring proficient execution of daily, weekly, and periodic tasks.
• Deliver crisis intervention and emergency services as the need arises.
• Oversee case managers to ensure the provision or arrangement of all necessary and appropriate services, including housing, employment, and therapeutic placements, verified through thorough chart audits.
• Conduct monthly chart audits and diligently follow up to ensure compliance with OTDA, DHS, and NAICA regulations.
• Maintain accurate and organized supervisory case notes, referrals, and associated documentation.
• Tackle facility-related challenges diplomatically and facilitate conflict resolution.
• Generate timely and comprehensive progress reports on a weekly, monthly, quarterly, and annual basis.
• Collaborate with external agencies and individuals concerning resident records, rights, and responsibilities.
• Plan and execute community outreach initiatives and related activities.
• Act as a liaison and representative for engagement with community organizations, as needed.
• Review and assess initial intake and assessments for clients.
• Manage a caseload of clients based on the census.
• Review and approve work and dorm passes for clients.
• Contribute actively to case conferencing and client review processes.
• Provide ongoing case management and counseling, extending up to one year beyond client departure.

Professional & Personal Qualifications:

• Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service experience.
• Associate degree in human services or related field with a minimum of 4 years of direct social service experience.
• High School Diploma/General Equivalent Diploma with 8 or more years of direct social service experience.
• Excellent understanding of the challenges faced by homeless and special needs populations.
• Expertise in case work and case management methodologies.
• Demonstrated commitment to the mission of NAICA, Inc.
• Proven ability to collaborate effectively with diverse groups.
• Strong organizational acumen, meticulous attention to detail, and operational efficiency.
• Display of maturity, integrity, and sound judgment.

Physical Demands and Working Environment:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 5 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Ability to climb stairs.