Development and Communications Manager

Description

Position:                                        Development and Communications Manager
Classification:                                Full-time                    
Reports to:                                    Chief Development Officer
Work location/Schedule:             Hybrid: Monday–Thursday onsite; Friday remote

ABOUT US: 

Neighborhood Coalition for Shelter (NCS) helps New Yorkers who have a history of homelessness, often compounded by mental illness or substance use, to achieve their highest level of independence. We were established in 1982 by faith and community leaders on Manhattan’s Upper East Side who believed that homelessness is the responsibility of the entire community. More than 40 years later, we are still guided by the principle that neighbors should help neighbors. 

Today, NCS offers an array of groundbreaking housing and supportive services, including counseling, substance use treatment, vocational and educational programs, and employment support, and we are poised for further growth. 

NCS provides New Yorkers who are homeless or at risk of homelessness with a home, a community, and access to the services that they need to thrive. To learn more about our work, please visit Neighborhood Coalition for Shelter (ncsinc.org).

POSITION SUMMARY:

The Development and Communications Manager is a key member of the three-person team and plays a leadership role in designing and executing fundraising and donor engagement strategies. This position manages digital fundraising campaigns, writes compelling donor communications, works closely with board members and the NCS leadership team, and supervises the Development Assistant. 

Success in this role comes from leveraging both analytical and creative thinking, strong organizational skills, and a passion for advancing NCS’s mission through compelling storytelling, strategic campaigns, and data-informed decision-making.

RESPONSIBILITIES:

Fundraising & Donor Engagement: 

• Write and project-manage multi-channel fundraising appeals (email, print, digital), including campaign strategy, audience segmentation, content development, and performance tracking.
• Collaborate with the Chief Development Officer to develop donor stewardship strategies. 
• Work with the Development Assistant to ensure timely and accurate gift entry, acknowledgment, and reporting in DonorPerfect Online.

Digital Strategy & Campaigns: 

• Lead strategy and execution for digital fundraising, lead generation, and awareness campaigns across email, Meta (Facebook/Instagram), and Google Ads.
• Manage Google Ad Grant campaigns, including content creation, keyword strategy, and performance tracking.
• Develop landing pages, social media content, and donor toolkits that drive engagement and giving.
• Analyze campaign results to inform strategy, test messaging, and improve performance.

Leadership & Collaboration: 

• Supervise and mentor the Development Assistant, providing guidance on database management, events, communications, and administrative tasks.
• Work closely with program staff to collect stories, quotes, and data to inform donor materials and campaigns. 
• Collaborate with the Chief Development Officer and other NCS leadership on fundraising priorities, communications strategies, and organizational messaging. 
• Support board fundraising efforts, including preparing materials, updates, and outreach support.

Data & Reporting: 

• Oversee donor database integrity by ensuring accurate data entry, coding, and updates in DonorPerfect. 
• Generate reports and dashboards to track giving trends, campaign performance, and donor retention.
• Create tailored reports and summaries for internal stakeholders, including board members and senior leadership.
• Identify opportunities for process improvement and ensure consistency in data management practices.

Events & Community Engagement: 

• Support planning and execution of fundraising events. 
• Coordinate donor cultivation events, community gatherings, and volunteer activities.
• Perform other job-related duties as assigned as needed.

Qualifications

QUALIFICATIONS:

• A combination of education, training, and experience equivalent to five years in nonprofit development, communications, or related fields.
• Proven ability to write compelling fundraising copy for different platforms and audiences.
• Experience managing digital fundraising campaigns, including Meta Ads, Google Ads, and email marketing platforms (e.g. Constant Contact).
• Strong project management skills with the ability to manage competing deadlines and attention to detail. 
• Proficient with donor databases (DonorPerfect preferred), Google Suite, Microsoft Office, and Canva.
• Experience working with board members, donors, and community stakeholders. 
• Supervisory or team leadership experience a plus. 
• A strategic thinker with a mix of creativity, curiosity, and data-driven decision-making.
• Commitment to the mission and values of NCS. 

Additional Requirements:
NCS is committed to maintaining a safe and secure workplace for our employees and clients. Please note the following pre-employment requirements:

• Candidates may have to complete a background screening after receiving a conditional job offer.
• This position requires full vaccination against COVID-19, subject to reasonable accommodations as required by law. If you are selected for the position, you will be required to provide proof of full vaccination as part of the onboarding process. If you require an exemption due to a medical condition or sincerely held religious belief, you may request reasonable accommodation in accordance with applicable laws.

Salary/range:  $70,000 - $80,000

Final pay rate will be determined based on various factors which may include internal equity, work experience, skills, knowledge, and/or education and/or certifications. 

BENEFITS:

NCS offers a comprehensive benefits package including a collaborative team; medical, dental and vision insurance plans; paid time off: vacation, sick, personal days; paid holidays; 403 (b) retirement plan; disability; life insurance, and more.

Equal Opportunity Employer.

NCS is proud to be an equal opportunity employer. NCS does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Salary : $70,000 - $80,000