Program Manager

Description

Position:                               Program Manager
Classification:                      Full-time, Nonexempt
Reports to:                           Chief Program Officer
Schedule:                             Onsite
Work location:                    Upper East Side         

ABOUT US: 

Neighborhood Coalition for Shelter (NCS) helps New Yorkers who have a history of homelessness, often compounded by mental illness or substance use, to achieve their highest level of independence. We were established in 1982 by faith and community leaders on Manhattan’s Upper East Side who believed that homelessness is the responsibility of the entire community. More than 40 years later, we are still guided by the principle that neighbors should help neighbors. 

Today, NCS offers an array of groundbreaking housing and supportive services, including counseling, substance use treatment, vocational and educational programs, and employment support, and we are poised for further growth. 

NCS provides New Yorkers who are homeless or at risk of homelessness with a home, a community, and access to the services that they need to thrive. To learn more about our work, please visit Neighborhood Coalition for Shelter (ncsinc.org).

POSITION SUMMARY:

NCS Connect serves individuals who may need services but are currently disconnected from them. We have a presence at free meal programs on the Upper East Side of Manhattan five evenings a week, providing guests with information and referrals for shelter and housing, public assistance, counseling, mental health and substance use treatment, and various other local services.

Chance to Connect (CTC), located on the Lower Level of Madison Avenue Presbyterian Church, offers a space for individuals referred from NCS Connect to receive follow-up support and light case management. Here, they can enjoy a respite with coffee, snacks, Wi-Fi, activities, toiletries, and other essentials.

The Program Manager will oversee and coordinate the delivery of social work services for NCS Connect, ensuring effective management of its mobile information, referral, and case management program. This program serves low-income, housing-insecure, and at-risk individuals utilizing community meal programs and accessing support through Chance to Connect.

Essential Duties and Responsibilities:

• 35 hour work week, Monday to Friday flexibility with schedule.
• Provide supervision and ensure administrative compliance of CTC and NCS Connect with funding agency requirements while supporting staff development.
• Supervise and monitor staff’s compliance with keeping client treatment records and other documentation current.
• Develop program budgets with CPO and CFO and monitor expenses.
• Recruit, hire, and supervise staff and volunteers, providing guidance and support; ensure opportunities for ongoing training
• Perform other job-related duties as assigned as needed.

Qualifications

Knowledge, Skills, and Abilities:

• Knowledge of community resources preferred.
• Strong time management skills.
• Knowledge of Windows, Microsoft Word, and Excel.
• Proficiency in AWARDS is highly preferred.
• Proficiency in written and verbal communication in English; fluency in Spanish is an asset.

Education and Experience/Training:

• Prior experience in social service environment, particularly working with homeless/formerly homeless, mentally ill and/or chemically addicted individuals.
• Requires a Bachelor’s degree in Social Work or a related field, Master’s Degree in Social Work preferred.

Additional requirements:

NCS is committed to maintaining a safe and secure workplace for our employees and clients. Please be advised that regulatory agencies mandate all potential employees

• successfully complete a background screening process that includes fingerprinting prior to employment. A section of the background screen requires address history for the last 28 years.
• are required to be fully vaccinated against COVID-19. If you are selected for the position, proof of full vaccination against COVID-19 will be required as part of the onboarding process.

SALARY RANGE: $50,000 - $65,000 plus signing bonus

Final salary will be determined based on various factors which may include internal equity, work experience, skills, knowledge, education and/or certifications. 

BENEFITS:

NCS offers a collegial work environment, generous benefits package including medical, dental and vision insurance, paid vacation, sick days, paid holidays, 403 (b) retirement plan, disability, life insurance, and more.

Equal Opportunity Employer

NCS is committed to creating a diverse work environment and is proud to be an equal opportunity employer. NCS does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

Salary : $50,000 - $65,000