Clinic Assistant

As a Clinic Assistant (I, II, III, IV, V), you will:

• Welcomes patients and visitors by greeting patients and visitors, in-person or on the telephone in a professional, courteous, and efficient manner 
• Collect co-pays as indicated
• Calculate income for Sliding Fee Scale
• Maintain patient flow; keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, reminding provider of service delays 
• Answer all incoming calls in a professional, courteous, and efficient manner 
• Schedule appointments according to NH policy and protocols specific for the following: Well Child Checks, Adult Well Exam, Dermatology Clinic, Float Nurse, OB Check, OMT Manipulation, Urgent Care/Same Day, Social Work, & Linked Visits
• Answers general questions, schedules, screens, and route outside calls to correct extension 
• Obtains precertification, prior approval, or pre-determination authorization for medications, procedures/tests, services, medical supplies and durable medical equipment ordered by physician; request authorization for services and DME (durable medical equipment) as needed. 
• Contacts patient’s insurance company, including workman’s compensation carriers, for eligibility, pre-existing, or exclusions; provides patient’s medical history, treatments received, current conditions, and planned testing or surgical treatment.  
• Run eligibility reports on all patients 
• Participates in contacting patients prior to office visits to ensure appropriate information is on chart and to clarify reason for appointment 
• Obtain records for patient encounters (i.e., hospitals, specialty offices, etc.), as needed 
• Escort patient to exam room, interviews patient, measures vital signs such as weight, blood pressure, pulse, temperature, and documents all information in patient’s chart within required timeframe 
• Assist physician in exam room as needed 
• Provide instructions to patient as instructed by physician 
• Ensure all related reports, labs, and information is filed and available in patient’s medical records prior to appointment

 Requirements:

•  Minimum of one year experience in patient care/medical office ideal, not required.        Word processing and computer experience preferred.  Knowledge of medical terminology and coding is preferred.  Experience with medical office software is preferred.

Education Requirements:

• High School Diploma/GED. Training in medical and procedures.  

This position is full-time with benefits. We offer competitive pay, health, dental, vision, critical illness & accident insurance, 403(b) retirement plan, PTO, and paid holidays.