What are the responsibilities and job description for the Volunteer & Community Engagement Coordinator position at Neighborhood House?
About Neighborhood House
Neighborhood House is a non-profit organization dedicated to providing social services to children, families, seniors, and individuals experiencing food and housing insecurity. We have been active in anti-poverty work for over 115 years. We believe that everyone in our community should have the resources and support they need to thrive.
Neighborhood House is committed to an inclusive and equitable work environment. We embrace a culture that is transparent, respectful, accountable, and self-aware. Our goal is to build a team that reflects the rich diversity of the communities we serve.
Position Summary
The Community Engagement and Volunteer Coordinator is responsible for cultivating relationships within the community to advance the mission of Neighborhood House. This role focuses on volunteer recruitment, retention, and placement, as well as coordinating community engagement initiatives and managing relationships with local businesses, board members, and event stakeholders. The Coordinator plays a critical role in ensuring that the organization maintains an effective volunteer program, develops lasting positive community partnerships, and successfully hosts events and programs.
Responsibilities
Community Engagement
• Develop and implement strategies to engage community members and stakeholders in the organization’s mission.
• Represent the organization at community meetings, events, and networking opportunities.
• Identify opportunities to increase community involvement and awareness of programs and services.
• Coordinate staff and board community engagement activities.
Volunteer Coordination
• Recruit, train, and retain a diverse pool of volunteers to support the organization’s programs and events.
• Coordinate volunteer placement, schedules, and assignments to align with program needs.
• Maintain accurate records of volunteer hours and contributions, ensuring compliance with organizational policies.
• Foster a welcoming and inclusive environment for volunteers and provide ongoing support and recognition.
Community Relations and Recruitment
• Build and maintain partnerships with local businesses, faith communities, and other nonprofits to support volunteer initiatives, sponsorships, and in-kind donations.
• Assist in the process of identifying and recruiting new board members who align with the organization’s mission and goals.
• Act as a liaison between the organization and community stakeholders to promote collaborative opportunities.
Event Staffing and Coordination
• Manage volunteer staffing for organizational events, ensuring sufficient volunteer and staff coverage.
• Work closely with program and event leads to understand staffing needs and plan accordingly.
• Support the planning and execution of community events, including logistics, volunteer assignments, and on-site coordination.
Front Desk Coverage
• Oversee the front desk, staff the front desk with volunteers, and provide coverage for the front desk as needed, ensuring excellent customer service for visitors and callers.
• Handle incoming mail, including sorting, logging donations, and routing correspondence to appropriate staff.
Stewardship
• Cultivate relationships with volunteers, donors, and community partners to build long-term engagement.
• Recognize and celebrate contributions from volunteers and partners through appreciation events, communications, and other means.
• Provide regular updates to stakeholders on the impact of their involvement in advancing the organization’s mission.
• Engage in direct stewardship phone outreach.
Requirements
• Bachelor’s degree in nonprofit management, communications, or a related field, or equivalent experience.
• Minimum of 2 years of experience in community engagement, volunteer coordination, nonprofit management, or a similar role.
• Strong organizational and time-management skills, with the ability to handle multiple projects simultaneously.
• Excellent interpersonal and communication skills, including public speaking.
• Ability to build and maintain relationships with a diverse range of stakeholders.
• Proficiency in Microsoft Office Suite, Teams, Zoom, and experience with volunteer management software.
• Ability to work effectively with diverse clients, stakeholders, and community members.
• Experience working in a nonprofit or social services organization is preferred.
• This position requires the ability to occasionally lift up to 50 lbs. Reasonable accommodation may be provided to meet the essential functions of the position.
Employee Benefits
Neighborhood House offers full-time employees a comprehensive benefits package including:
- 26 days PTO and 12 paid holidays
- Affordable health insurance with 95% of employee premium paid by NH
- Company-paid life insurance. Voluntary long-term disability, accident, and critical illness insurance
- 403b retirement plan
- Optional FSA
- Employee Assistance Program
- Employees are eligible for credit in the Public Service Loan Forgiveness program.
