Customer Care Coordinator

Job description

The Customer Care Coordinator is the first point of contact for our company and the frontline for homeowner, vendor, and client phone calls. This position provides clerical support across the organization and coordinates front-desk activities, including distributing correspondence and directing phone calls.

To be successful as a Customer Care representative, you should have a pleasant personality and professional demeanor, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position.

Responsibilities

• Answer, screen and forward incoming phone calls using multi-line phone system
• Greet and welcome guests as soon as they arrive at the office, direct visitors to the appropriate person and office
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order office supplies and keep inventory of stock
• Perform other clerical front desk duties such as filing and copying
• Special projects, as needed

Requirements & Skills

• Proven work experience as a Receptionist, Front Office Representative, Customer Service Representative or in a high incoming call volume role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. copiers and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Work Environment

This is an hourly paid position with no overnight or weekend work required. This position operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. This position also requires the employee sit for extended durations of time in front of a computer.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person