Back Office Supervisor

Description

Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.

At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well-being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.

Job Summary:

The Back Office Supervisor will supervise, schedule, and coordinate the work of clinical support employees within a Federally Qualified Healthcare Center at NOAH.

Supervisory Responsibilities:

• Supervises and schedules the back-office staff for multiple provider service lines.

• Assists in recruiting and hiring.

• Conducts timely performance evaluations and provides regular performance feedback.

• Coordinates training programs for new staff and identifies training and coaching needs for current staff.

• Ensures staff adhere to and follow all policies, procedures, and regulations.

• Recommends employees for transfer, promotion, raises, discipline, and/or termination.

• Trains employees on policies and procedures for provider practice management.

Duties/Responsibilities:

• Implements protocols and processes to meet organizational goals, including, but not limited to, productivity, quality, and patient satisfaction.

• Ensures standardized implementation and practice of policies and procedures and informs staff of updates.

• Ensures day to day operations of back office responsibilities are completed accurately and appropriately.

• Ensures operations meet regulatory guidelines, equipment is in working order and appropriate inventory of supplies is maintained.

• Serves as the next escalation point for clarification and/or resolution for patients, employees, and providers.

• Serves as a back-up during the absence of clinic leadership and when needed may be asked to be the direct line of supervision for all front office and back office (MA/back office) staff.

• Performs registration, scheduling, and MA duties as needed.

• Creates and maintains the work schedule for back office and provides coverage as needed.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned. 

Qualifications

Required Skills/Knowledge/Abilities:

• Excellent communication skills.

• Excellent management skills.

• Excellent conflict management and negotiation skills.

• Ability to listen and identify/resolve issues.

• Thorough understanding of customer and management services and standards.

• Thorough understanding of medical back-office procedures, standards, and best practices.

• Basic understanding of business and management principles.

Education and Experience:

Required:

• High school diploma or GED required.

• Certified or Registered Medical Assistant, OR completion of a Medical Assistant training that meets BOMEX guidelines, OR completion of a United States Armed Forces medical services training program OR meet necessary guidelines as described in Arizona Board of Medical Examiners Administrative Code, Title 4, Chapter 16, Article 4, Section R4-16-401, paragraphs A and B prior to start date.

• Basic Life Support (BLS).

• 2 years of leadership experience.

• 2 years of medical back office experience.

Preferred: 

• Vocational or Specialized training.

• 2 years of supervisory experience in a healthcare setting.

• 1 years of multi-site supervisory experience.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.