Practice Manager Phoenix

Location: 20440 N 27th Ave, Phoenix, AZ 85027

Job Summary:

The Practice Manager is responsible for the efficient day-to-day operation and management of one of NOAH’s Community Health Clinics that provides comprehensive services that may include primary care, dental, mental health, and more. The Practice Manager is a patient advocate who creates an environment that delivers exceptional level of care for the clinic, patient experience, patient flow and reaches into the community for growth and support of the centers’ efforts.

Supervisory Responsibilities:

• Participates in interviewing, selecting, hiring, and onboarding.
• Oversees the day-to-day clinic operations.
• Provides leadership, training, and promotes teamwork and collaboration to facilitate high employee engagement.
• Delivers regular performance feedback and constructive performance evaluations; follows established disciplinary and termination procedures as needed.
• Ensures FQHC practice compliance, to include all organizational policies and appropriate local state and federal regulations and guidelines.
• Collaborates with clinic employees to determine development goals and training needs.

Duties/Responsibilities:

• Drives extraordinary results by ensuring operational efficiency with consistent standardization of workflows and process improvement initiatives.
• Builds and manages all clinic provider templates to include blocks, call offs, adjustments, ramp up, and tickets.
• Identifies and implements areas for improvement and efficiencies including identified quality indicators.
• Develops and maintains a culture of safety to prevent or reduce errors and improve quality for patients, providers, and staff.
• Collaborates with Director of Ops and Finance to prepare and execute site budget; monitors and approves payroll, ordering of supplies, and inventory. Ensures accurate charge capture.
• Collaborates with marketing to build and maintain community partnerships and relationships.
• Provides the highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve.
• Optimize the patient experience and lead by example creating a personalized experience for customers. Proactively leads service recovery activities.
• Determines physical maintenance, equipment needs and repairs, and coordinates with internal or external resources.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Performs other related duties as assigned.

Qualifications

• 3 years of leadership experience in an outpatient physician practice required.
• Experience working in a clinical support role (ie MA, DA, etc.) preferred.
• Bachelor’s degree in business, healthcare administration, public administration, or related field or equivalent experience preferred.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).
• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.

Job Type: Full-time

Pay: $72,409.44 - $88,580.89 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $72,409 - $88,581