Program Assistant

Clerical Responsibilities:

• Screening and Triage of Calls: Handle incoming calls and prioritize based on urgency or program requirements.
• Tracking Services and Reporting: Maintain records of services provided, prepare reports as needed.
• Volunteer Coordination: Assist in managing and coordinating volunteer activities.
• Database and Mailing Lists Management: Maintain and update databases for various program services and client information.
• Office Supplies and Inventory: Monitor stock, place orders, receive deliveries, and store items. This also involves lifting and organizing supplies up to 20 lbs.
• File Management: Perform daily filing tasks, pulling and refiling client records in a multi-drawer filing cabinet.
• Equipment Management: Ensure office equipment is functioning well, including troubleshooting and coordinating repairs or maintenance as needed.
• Restocking Supplies: Ensure that items like paper for printers are replenished in a timely manner.

Program Support:

• Member Registration and Enrollment: Assist with client or participant intake and registration.
• Telephone Reassurance and Case Assistance: Provide support to clients, particularly in terms of reassurance calls and case management when needed.
• Information and Referral (I&R): Offer community resource referrals to clients and participants, assisting them with information on available services.

Other Duties:

• Reception Supervision: Oversee the reception area and any volunteers or staff working in that space.
• Participation in Meetings and Training: Attend relevant training sessions, meetings, and staff development activities.
• Administrative Support: Assist in resolving any operational issues that arise within the program.
• Other Tasks: Be ready to take on additional tasks as assigned by the supervisor.

Skills and Qualifications:

• Education: High school diploma or equivalent.
• Technical Skills: Proficiency in Microsoft Office and database systems.
• People Skills: Strong communication and interpersonal skills, particularly for working with clients and volunteers.
• Community Resources Knowledge: Familiarity with local community resources for Information and Referral is important.
• Language Skills: Fluency in Spanish is preferred.

The position seems to require a mix of organizational skills, technical competency, and the ability to interact effectively with people.

Job Type: Full-time

Pay: $40,000.00 - $43,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Bronx, NY 10459 (Required)

Work Location: In person

Salary : $40,000 - $43,000